Software as a Service Team

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Estelle Quek

Senior Research Manager

Eric Newmark

Group Vice President & General Manager of IDC’s SaaS, Enterprise Software, and Worldwide Services Division

Frank Della Rosa

Research Vice President, SaaS, Business Platforms, and Industry Cloud

Ashish Nadkarni

Group Vice President and General Manager, Worldwide Infrastructure Research

New Research


  • By:  Frank Della Rosa Loading

    This IDC Survey Spotlight presents select findings from IDC's 2024 Digital Platform Buyer and CloudShare Emerging ISV Surveys, highlighting the priorities influencing platform buying decisions. Platforms come in many forms, with most ISVs e...
  • By: 

    • Penny Madsen Loading
    • Rahiel Nasir Loading
    This IDC Market Perspective looks at the evolution of the cloud market as it now more broadly considers sovereignty. Organizations are increasingly looking at the potential benefits of sovereign cloud beyond compliance to encompass cybersec...
  • By: 

    • Penny Madsen Loading
    • Rahiel Nasir Loading
    This IDC Market Perspective considers the shifts in cloud buyer conversations that vendors are likely to have around digital sovereignty. It draws upon data leveraged in IDC's quarterly Cloud Pulse Surveys which take the pulse of cloud buye...
  • By: 

    • Frank Della Rosa Loading
    • Nadia Ballard Loading
    This IDC Market Perspective delves into the evolution of vertical SaaS from point products to platform-connected suites and industry clouds highlighting the challenges and opportunities in this dynamic market. The SaaS market is evolving ra...
  • By: 

    • Jasdeep Singh Loading
    • Jennifer Cooke Loading
    • Penny Madsen Loading
    Oracle has expanded its multicloud strategy by partnering with Google Cloud to introduce Oracle Database@Google Cloud. This service allows customers to deploy and manage Oracle databases within Google Cloud datacenters, combining Oracle's d...
  • By: 

    • Jasdeep Singh Loading
    • Penny Madsen Loading
    This IDC Survey Spotlight draws upon IDC's 3Q23 CloudPulse Survey data, which highlights the skills requirements and challenges of organizations using infrastructure as a service (IaaS) or other cloud models. It also explores the primary ro...
  • By:  Penny Madsen Loading

    In a move that highlights the important role dedicated cloud will play in the race to deliver generative artificial intelligence (GenAI)–based services, Apple has developed its own dedicated cloud to be used to secure personal data for proc...
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    This IDC Survey draws upon IDC's CloudPulse Survey results that provide an indication of how banks are adopting cloud and what conversations they will want to have with vendors and service providers as they look to deploy in the cloud and t...
  • By:  Penny Madsen Loading

    IDC Innovators are emerging vendors with revenue of less than $100 million that have demonstrated success in either a growing technology segment or an innovative new technology approach — or both. This IDC Innovators study offers insights f...
  • By: 

    • Eric Newmark Loading
    • Aly Pinder Loading
    • Marci Maddox Loading
    • Lou Reinemann Loading
    • Gerry Murray Loading
    • Roger Beharry Lall Loading
    • Heather Hershey Loading
    • Sudhir Rajagopal Loading
    • Michelle Morgan Loading
    • Mary Wardley
    • Nadia Ballard Loading
    These IDC Pivot Table banner books provide data for IDC's CX Path 2024 program, including 7 of the 13 application categories: contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, customer...

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