Analyst Location

United States



Coverage

Digital transformation strategies



Regions

North America

Sudhir Rajagopal

Research Director, Future of Customer Experience




  • Authentic Intelligence: The Gateway to Intelligent But Empathetic Customer Experiences

    $7,500.00  Purchase Authentic Intelligence: The Gateway to Intelligent But Empathetic Customer Experiences

    By:  Sudhir Rajagopal

    This IDC Perspective discusses authentic intelligence as the gateway to intelligent but empathetic customer experiences. The importance of intelligent authentic experiences grows amid the rapid adoption of AI and GenAI. IDC highlights the d...

    Sep 2024 | Doc #US51663924 | IDC Perspective

  • IDC CX Path: Vendor Ratings, 2024

    $25,000.00  Purchase IDC CX Path: Vendor Ratings, 2024

    By: 

    • Eric Newmark
    • Mickey North Rizza
    • Marci Maddox
    • Aly Pinder
    • Gerry Murray
    • Roger Beharry Lall
    • Sudhir Rajagopal
    • Mary Wardley
    • Heather Hershey
    • Michelle Morgan
    • Lou Reinemann
    • Tapan Patel
    • Nadia Ballard
    • Simo Balghannou
    This IDC Market Presentation provides application vendor ratings by 13 application areas from IDC's 2024 CX Path Survey. IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX a...

    Aug 2024 | Doc #US51021724 | Market Presentation

  • Improving Experiential Value and Empathetic Customer Outcomes Through an Experience-Orchestrated Business

    $7,500.00  Purchase Improving Experiential Value and Empathetic Customer Outcomes Through an Experience-Orchestrated Business

    By:  Sudhir Rajagopal

    This IDC Perspective discusses how the experience-orchestrated (X-O) business framework can enable organizations to deliver value-based experiential outcomes for customers. Organizations are increasingly leveraging data-driven insights and ...

    Aug 2024 | Doc #US51664024 | IDC Perspective

More results   for Analyst Research

  • CX KPIs and the whole journey experience impact to business outcomes

    By:

    Sudhir Rajagopal

    Products:

    Future of Customer Experience - Agenda

    Topics:

    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2024 Q4 Tech Buyer Presentation Tech Buyer

  • Customer Experience Management for the AI Era: Definition Update

    By:

    Sudhir Rajagopal

    Products:

    Future of Customer Experience - Agenda

    Topics:

    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2024 Q4 IDC Perspective Tech Buyer

  • IDC FutureScape: Future of Customer Predictions 2025

    By:

    • Heather Hershey
    • Marci Maddox
    • Daniel-Zoe Jimenez
    • Gerry Murray
    • Lou Reinemann
    • Saki Ohta
    • Aly Pinder
    • Tapan Patel
    • Roger Beharry Lall
    • Sudhir Rajagopal
    • Mary Wardley

    Products:

    Digital Commerce, Persuasive Content and Digital Experience Strategies, Customer Data and Analytics, Voice of the Customer and Customer Success Applications, Future of Customer Experience - Agenda, Aftermarket Services Strategies, Enterprise Marketing Technology Applications, Advertising Technologies and SMB Marketing Applications, Customer Service and Contact Center Applications

    Topics:

    Software, Consumer, Applications, Big data, Marketing and sales operations, Marketing operations, Marketing automation, Market intelligence, Sales operations, Services, Social business, Digital transformation, COVID-19, Future of customer experience

    Planned for CY2024 Q4 IDC FutureScape Tech Buyer


More results   for Planned Research