target audience: TECH SUPPLIER Publication date: Jun 2024 - Document type: Pivot Table - Doc Document number: # US52319124
CX Path 2024: Banner Books for Contact Center and Customer Service, VOC, CX Orchestration, Customer Engagement and Communications, CDPs, Customer/Product Analytics, and Aftermarket Service Operations
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Abstract
These IDC Pivot Table banner books provide data for IDC's CX Path 2024 program, including 7 of the 13 application categories: contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, customer engagement and communications, customer data platforms (CDPs), customer/product analytics, and aftermarket service operations.
Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward SaaS buying channels, packaging and pricing options, and in-depth vendor reviews, ratings, and spend and advocacy scores for all 13 application markets.