Analyst Location

United States



Coverage

Software



Regions

Mary Wardley

Program Vice President, Customer Care and CRM




More results   for Analyst Research

  • Call Center Workforce Management

    By:

    • Zachary Chertok
    • Mary Wardley

    Products:

    Modern HR Strategies and Opportunities, Customer Service and Contact Center Applications

    Topics:

    Software, Applications, Services, Project-oriented engagement services, Social business, COVID-19

    Planned for CY2024 Q4 Market Perspective Tech Supplier

  • IDC FutureScape: Future of Customer Predictions 2025

    By:

    • Heather Hershey
    • Marci Maddox
    • Daniel-Zoe Jimenez
    • Gerry Murray
    • Lou Reinemann
    • Saki Ohta
    • Aly Pinder
    • Tapan Patel
    • Roger Beharry Lall
    • Sudhir Rajagopal
    • Mary Wardley

    Products:

    Digital Commerce, Persuasive Content and Digital Experience Strategies, Customer Data and Analytics, Voice of the Customer and Customer Success Applications, Future of Customer Experience - Agenda, Aftermarket Services Strategies, Enterprise Marketing Technology Applications, Advertising Technologies and SMB Marketing Applications, Customer Service and Contact Center Applications

    Topics:

    Software, Consumer, Applications, Big data, Marketing and sales operations, Marketing operations, Marketing automation, Market intelligence, Sales operations, Services, Social business, Digital transformation, COVID-19, Future of customer experience

    Planned for CY2024 Q4 IDC FutureScape Tech Buyer

  • IDC MarketScape: Worldwide Customer Service Applications 2024 Vendor Assessment

    By:

    Mary Wardley

    Products:

    Customer Service and Contact Center Applications

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q4 IDC MarketScape Tech Buyer


More results   for Planned Research

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