Social Business Team

Takashi Manabe

Group Director, Software/Service Solutions, Data & Analytics, IDC Japan

Lewis Ward

Research Director, Gaming and VR/AR

Alejandro Florean

Vice President Consulting & Strategic Solutions, Latin America

Mary Wardley

Program Vice President, Customer Care and CRM

Yoko Ono

Research Manager, Software & Services, Research, IDC Japan

Wayne Kurtzman

Research Vice President, Social, Communities and Collaboration

New Research


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    • Yoko Ono Loading
    • Yasusuke Suzuki Loading
    本調査レポートでは、特定産業領域の注目すべきデジタルトランスフォーメーション(DX)ソリューションとして、プラント業界で導入が進むイノベーティブなデータ基盤を取り上げ、その特徴、新規性、有効性を分析する。また、コンテキスト化とナレッジグラフ構築の技術に強みを持ち、上記を具現化するデータ基盤ソリューションを展開するCogniteと、その導入企業である日本触媒に取材を行った。「プラント自動運転が現実味を帯び、AI(Artificial Intelligence:人工知能)と人間が...
  • By:  Mary Wardley Loading

    Microsoft continues to enhance the capabilities of Copilot for Teams, which in turn enhances the capabilities of many other Microsoft products. The latest update enhances users' ability to draft messages with different tones in Teams chat a...
  • By:  Mary Wardley Loading

    This IDC Tech Buyer Presentation document focuses primarily on the results of IDC's 2024 Future Enterprise Resiliency and Spending Survey, Wave 3. IDC's Global Technology Thought Leadership group conducts a monthly survey (IDC's Future Ente...
  • By:  Mary Wardley Loading

    This IDC study provides an updated market forecast for the worldwide contact center applications software market from 2024 to 2028."It's difficult to discuss use cases for GenAI without discussing the applicability within customer service a...
  • By:  Wayne Kurtzman Loading

    This IDC Market Perspective highlights the growing importance of storytelling in enterprise collaboration and communities, emphasizing its role in enhancing communication, knowledge management, and AI context. It outlines the C-CAST framewo...
  • By:  Mary Wardley Loading

    This IDC study presents the worldwide contact center applications software market size and 2023 revenue market shares by vendor."The market year 2023 was the year that began the 'race to embrace' generative AI technology among suppliers. Ge...
  • By:  Mary Wardley Loading

    This IDC study represents a vendor assessment of the contact center–as-a-service (CCaaS) applications software market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that provid...
  • By:  Wayne Kurtzman Loading

    Cisco held their annual Cisco Live event, bringing over 20,000 people to Las Vegas from June 3 to June 6, 2024. The theme of "Go Beyond" was paired with the Cisco Live Press and Analyst Conference. Both focused on Cisco's evolving role in t...
  • By:  Lewis Ward Loading

    This IDC study forecasts home video game console hardware, software, and service use and spending through 2028. Eighth-, ninth-, and tenth-generation consoles are considered in grouped categories. Packaged game discs/cards are broken out fr...
  • By:  Lewis Ward Loading

    This IDC Market Note assesses the impact that co-streaming, which is also known as community casting, has had on popular esports tournaments in the past year. It also considers what this trend portends for core esports market suppliers in 2...

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