Social Business Team

Takashi Manabe

Group Director, Software/Service Solutions, Data & Analytics, IDC Japan

Lewis Ward

Research Director, Gaming and VR/AR

Alejandro Florean

Vice President Consulting & Strategic Solutions, Latin America

Mary Wardley

Program Vice President, Customer Care and CRM

Yoko Ono

Research Manager, Software & Services, Research, IDC Japan

Wayne Kurtzman

Research Vice President, Social, Communities and Collaboration

New Research


  • By:  Alejandro Florean Loading

    This IDC Market Perspective analyses and highlights the main topics and announcements of AWS re:Invent 2023. Overall, AWS re:Invent 2023 presented a succinct but comprehensive plan for companies including all the tools, platforms, hardware,...
  • By: 

    • Eric Newmark Loading
    • Aly Pinder Loading
    • Marci Maddox Loading
    • Gerry Murray Loading
    • Heather Hershey Loading
    • Mary Wardley Loading
    • Roger Beharry Lall Loading
    • Sudhir Rajagopal Loading
    • Michelle Morgan Loading
    • Lou Reinemann Loading
    • Nadia Ballard Loading
    These IDC Pivot Table banner books provide data for IDC's CX Path 2024 program, including 6 of the 13 application categories: advertising, marketing, sales, digital commerce, configure/price/quote (CPQ), and product information management/p...
  • By: 

    • Eric Newmark Loading
    • Aly Pinder Loading
    • Marci Maddox Loading
    • Lou Reinemann Loading
    • Gerry Murray Loading
    • Roger Beharry Lall Loading
    • Heather Hershey Loading
    • Sudhir Rajagopal Loading
    • Michelle Morgan Loading
    • Mary Wardley Loading
    • Nadia Ballard Loading
    These IDC Pivot Table banner books provide data for IDC's CX Path 2024 program, including 7 of the 13 application categories: contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, customer...
  • By: 

    • Wayne Kurtzman Loading
    • Denise Lund Loading
    • Mary Wardley Loading
    • Oru Mohiuddin Loading
    This IDC Link recaps the Zoom (NASDAQ:ZM) Perspectives 2024 analyst day held in New York City on May 21 and 22, 2024. On pace to deliver over 3,000 new features this year, Zoom is expanding its feature set to improve its position as a commu...
  • By: 

    • Wayne Kurtzman Loading
    • Mary Wardley Loading
    This IDC Market Perspective analyzes the key announcements made from collaboration and contact-center-as-a-service (CCaaS) vendors and their impact on the market at the Enterprise Connect 2024 conference and expo, which was held in Kissimme...
  • By:  Wayne Kurtzman Loading

    This IDC Market Note analyzes the announcements at Atlassian Team '24. The Atlassian Team '24 conference, held from April 30 to May 2, 2024, in Las Vegas, Nevada, showcased Atlassian's continued evolution and expansion beyond the company's ...
  • By:  Wayne Kurtzman Loading

    This IDC Survey Spotlight examines investment rise collaboration apps, as well as generative AI (GenAI). The need to more effectively collaborate and demonstrate productivity is reflected in the planned enterprise spending for the next 18 m...
  • By:  Lewis Ward Loading

    This IDC Survey primarily summarizes findings from IDC's 3Q23 survey of U.S. gamers as it relates to PC/Mac and home console gamer accessory and peripheral purchases. Demographics of PC and console accessory/peripheral buyers are examined t...
  • By:  Yoko Ono Loading

    本Conference Proceeding: Tech BuyerはIDC Japan、Software & Servicesのリサーチマネージャーである小野 陽子による講演の内容をプレゼンテーションスライドと音声ファイルによって提供するものである。産業のデジタル化に必要なデジタルツイン、AI(Artificial Intelligence:人工知能)、5G、AR/VR(Augmented Reality/Virtual Reality)、自動運転などの技術が出揃っ...
  • By:  Yoko Ono Loading

    This study provides market forecasts for 5G (public 5G and local 5G) by technology application and by industry sector."The Japan local 5G market will be revitalized in the future as more overseas products enter the market and products and s...

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