Software as a Service Team

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Estelle Quek

Senior Research Manager

Eric Newmark

Group Vice President & General Manager of IDC’s SaaS, Enterprise Software, and Worldwide Services Division

Frank Della Rosa

Research Vice President, SaaS, Business Platforms, and Industry Cloud

Ashish Nadkarni

Group Vice President and General Manager, Worldwide Infrastructure Research

New Research


  • By:  Estelle Quek Loading

    This IDC Perspective delineates the state of automation of enterprise software estates, workloads, and processes in Asia/Pacific organizations in a digital plus world with the rising trend of cloud-based and SaaS enterprise software adoptio...
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    • Eric Newmark Loading
    • Nadia Ballard Loading
    • Mickey North Rizza Loading
    This IDC Tech Buyer Presentation provides an overview of the results from IDC's SaaS CSAT Awards.This award program recognizes the leading software-as-a-service (SaaS) vendors in each application market, across 23 markets, that receive the ...
  • By: 

    • Philip D. Harris, CISSP, CCSK Loading
    • Craig Robinson Loading
    • Frank Dickson Loading
    • Ashish Nadkarni Loading
    • Tom Mainelli Loading
    This IDC Perspective discusses the aftermath of the CrowdStrike agent content update IT outage. Organizations around the world are struggling in the aftermath of the Microsoft and CrowdStrike disruptions as these combined events disabled mi...
  • By:  Frank Della Rosa Loading

    This IDC Market Analysis Perspective (MAP) provides a concise and current view of the software-as-a-service (SaaS) and cloud software market. It includes insight into future trends and supplier opportunities and challenges and guidance for ...
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    • Mary Johnston Turner Loading
    • Ashish Nadkarni Loading
    • Penny Madsen Loading
    • Tom Mainelli Loading
    • Stephen Elliot Loading
    This IDC Tech Buyer Presentation provides C-suite tech and business leaders with guidance to ensure that computing and storage decisions made to support AI proof-of-concept (POC) trials are designed in a way that ensures production-scale de...
  • By: 

    • Eric Newmark Loading
    • Mickey North Rizza Loading
    • Marci Maddox Loading
    • Aly Pinder Loading
    • Gerry Murray Loading
    • Roger Beharry Lall Loading
    • Sudhir Rajagopal Loading
    • Mary Wardley
    • Heather Hershey Loading
    • Michelle Morgan Loading
    • Lou Reinemann Loading
    • Tapan Patel Loading
    • Nadia Ballard Loading
    • Simo Balghannou Loading
    This IDC Market Presentation provides application vendor ratings by 13 application areas from IDC's 2024 CX Path Survey. IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX a...
  • By: 

    • Eric Newmark Loading
    • Nadia Ballard Loading
    • Frank Della Rosa Loading
    • Lynne Dunbrack Loading
    • Leslie Hand Loading
    • Jerry Silva Loading
    • Ruthbea Yesner Loading
    • Simon Ellis Loading
    • Nimita Limaye Loading
    • Michael Townsend Loading
    • Jeffrey Hojlo Loading
    • Jordan K. Speer Loading
    • Ananda Chakravarty Loading
    • Alison Brooks, Ph.D. Loading
    • Reid Paquin Loading
    • John Villali Loading
    • Travis Eide Loading
    This IDC Pivot Table banner book includes data for IDC's Industry Tech Path 2024 program, which provides insights into the adoption, utilization, decisioning, value creation, and strategic planning surrounding three key technologies (genera...
  • By: 

    • Eric Newmark Loading
    • Nadia Ballard Loading
    • Frank Della Rosa Loading
    • Lynne Dunbrack Loading
    • Jerry Silva Loading
    • Ruthbea Yesner Loading
    • Leslie Hand Loading
    • Alison Brooks, Ph.D. Loading
    • Ananda Chakravarty Loading
    • Simon Ellis Loading
    • Nimita Limaye Loading
    • Reid Paquin Loading
    • Michael Townsend Loading
    • John Villali Loading
    • Jordan K. Speer Loading
    • Travis Eide Loading
    This IDC Pivot Table banner book includes data for IDC's Industry Tech Path 2024 program, which provides insights into the adoption, utilization, decisioning, value creation, and strategic planning surrounding three key technologies (genera...
  • By: 

    • Eric Newmark Loading
    • Nadia Ballard Loading
    • Frank Della Rosa Loading
    • Lynne Dunbrack Loading
    • Jerry Silva Loading
    • Leslie Hand Loading
    • Simon Ellis Loading
    • Jeffrey Hojlo Loading
    • Ruthbea Yesner Loading
    • Nimita Limaye Loading
    • Michael Townsend Loading
    • Reid Paquin Loading
    • Jordan K. Speer Loading
    • Travis Eide Loading
    • John Villali Loading
    • Ananda Chakravarty Loading
    • Alison Brooks, Ph.D. Loading
    This IDC Pivot Table banner book includes data for IDC's Industry Tech Path 2024 program, which provides insights into the adoption, utilization, decisioning, value creation, and strategic planning surrounding three key technologies (genera...
  • By:  Penny Madsen Loading

    This IDC Market Presentation is an executive summary of IDC's 2Q24 Cloud Pulse Survey findings. It accompanies in in-depth look at workloads in the cloud. Cloud buyers face pressure from the business (e.g., inflationary pressures and busine...

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