Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Ghassan Abdo Loading
    • Jitesh Bhayani Loading
    • John Byrne Loading
    • Peter Chahal Loading
    • Ajeet Das Loading
    • Patrick Filkins
    • Denise Lund Loading
    • Rohit Mehra Loading
    • Courtney Munroe Loading
    • Avinash Naga Loading
    • Curtis Price Loading
    This IDC Market Glance provides an overview of the telecommunications ecosystem, including hardware and software vendors, IT infrastructure providers, network service providers, cloud communications platforms, managed service providers, sta...
  • By: 

    • Leslie Rosenberg Loading
    • Rob Brothers Loading
    At the recent HPE Discover customer event in Barcelona, Spain (held November 29–December 1), CEO Antonio Neri discussed the importance of unlocking the power of data, wherever it is located — edge, hybrid cloud, or datacenter. In addition, ...
  • By: 

    • Jasdeep Singh Loading
    • Dave McCarthy Loading
    • Rick Villars Loading
    This IDC Survey Spotlight explores where organizations are prioritizing to fully utilize the potential of public cloud infrastructure as a service (IaaS) in 2024. The landscape of public cloud infrastructure as a service is set for dynamic ...
  • By: 

    • Eric Newmark Loading
    • Gard Little Loading
    • Jason Bremner Loading
    • Mukesh Dialani Loading
    • David Tapper Loading
    This IDC Market Perspective investigates the competitive environment that has led to the erosion of services providers' strategic value. Services customers today want more for less, with less risk, faster proof of value, more risk sharing, ...
  • By: 

    • Jason Bremner Loading
    • Jennifer Hamel Loading
    This IDC Market Glance provides an overview of the business, IT, and operational technology services vendor landscape for generative AI (GenAI) services segmented by IDC's services foundation markets. This IDC Market Glance shows leading wo...
  • By: 

    • Dave McCarthy Loading
    • Courtney Munroe Loading
    • Michelle Abraham Loading
    • Sean Graham Loading
    This IDC Market Glance offers a high-level view of the emerging generative AI (GenAI) infrastructure landscape. IDC defines generative AI as a branch of computer science that involves unsupervised and semi-supervised algorithms that enable ...
  • By: 

    • Gard Little Loading
    • Nadia Ballard Loading
    • Jason Bremner Loading
    • Alison Close
    • Dorothy Creamer Loading
    • Frank Della Rosa Loading
    • Jennifer Hamel Loading
    • Philip D. Harris, CISSP, CCSK Loading
    • Vladimir Kroa Loading
    • Amy Cravens Loading
    • Nimita Limaye Loading
    • Michael Townsend Loading
    • Craig Robinson Loading
    • Amy Loomis, Ph.D. Loading
    • Grace Trinidad Loading
    This IDC Market Perspective describes the key takeaways from the recently held PwC 2023 Analyst Day. PwC held the event in Boston, September 13 and 14, 2023, and presented a wide range of updates across all areas of its business, as well as...
  • By: 

    • John Gole Loading
    • Luis Fernandes Loading
    • Romain Fouchereau Loading
    • Milan Kalal Loading
    • Jean-François Segalotto Loading
    • Jan Burian
    This IDC Market Glance presentation provides an overview of the vendor landscape in various segments of the European Internet of Things (IoT) market. It covers vendors offering IoT-specific and non–IoT-specific technologies that can be leve...
  • By: 

    • Erin Hichman Loading
    • Jennifer Hamel Loading
    • Gard Little Loading
    • Bill Latshaw Loading
    • Dan Versace Loading
    • Ananda Chakravarty Loading
    This IDC Market Perspective provides IDC’s views, learnings, perspectives, and advice after attending McKinsey’s global analyst summit held on September 18 and 19, 2023, in New York City. This document discusses touring the company’s Innova...
  • By: 

    • Rick Villars Loading
    • Ritu Jyoti Loading
    • Nobuko Iisaka Loading
    • Jennifer Hamel Loading
    • Leonardo Freitas Loading
    • Gina Smith, PhD Loading
    • Sudhir Rajagopal Loading
    • Heather Hershey Loading
    • Courtney Munroe Loading
    • Tolga Yalcin Loading
    • Peter Chahal Loading
    • Wilson Xavier Loading
    本調査レポートは、2024年時点における今後5年間にIT産業で起こるであろう10項目のIDCによる予測(Prediction)を示すと共に、ITリーダーがどのように準備すべきかの指針を提供するものである。「すべてのITプロバイダーは、金、頭脳、時間を投入して、AI(Artificial Intelligence:人工知能)をビジネスの中核に組み込むであろう。CIOや、デジタルに精通したCレベルの経営幹部にとって、この変化は新しく、革新的で、AIによって機能が強化された多くの製...

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