Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Erin Hichman Loading
    • Gard Little Loading
    On December 19, 2023, Accenture reported its FY 1Q24 results, including $16.2 billion in quarterly revenue, a 3% YoY increase in U.S. dollars and 1% in local currency. The earnings call was led by Julie Sweet, Accenture's chair and chief ex...
  • By:  Elaina Stergiades Loading

    This IDC Perspective highlights expanded capabilities for existing customers in SAP Cloud Application Lifecycle Management, as well as access the SAP Business Transformation Center."With most enterprises struggling to complete all of their ...
  • By: 

    • Vladimir Kroa Loading
    • Curtis Price Loading
    • Bjoern Stengel Loading
    This IDC Taxonomy provides a comprehensive mapping of the most important sustainability domains, as perceived by the demand side, and defines individual ICT solutions as they relate to various sustainability domains.The study offers definit...
  • By: 

    • Chris Barnard Loading
    • Leslie Rosenberg Loading
    At Cisco Live Melbourne, Australia, Cisco made a series of product and services announcements, including an expansion of the Cisco CX sustainability consulting services portfolio, which are designed to help customers accelerate their sustai...
  • By:  Penny Madsen Loading

    This IDC Market Note looks at the focus Juniper Networks has on its partner community across Europe as outlined in a number of meetings held recently in London.
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    This IDC Pivot Table banner book provides the abbreviated worldwide data for IDC's 3Q23 Cloud Pulse publication that examines cloud adoption and cloud trends among IT buyers, with a focus on deployment choices for cloud applications, vendor...
  • By:  Linus Lai Loading

    This IDC Survey Spotlight shines light on how enterprises think about expanding or consolidating their number of services providers (SPs), and why it is trending in that direction. While enterprises in both Australia/New Zealand (ANZ) indic...
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    This IDC Market Presentation uses IDC's 3Q23 Cloud Pulse Survey data covering more than 1,700 respondents to provide an indication on market perception on leading cloud vendors and how these vendors differ in the eyes of their customers. It...
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    This IDC Market Presentation uses IDC's 3Q23 Cloud Pulse Survey data covering more than 1,700 respondents to provide an indication of market perception on leading cloud vendors. It covers levels of satisfaction for company attributes, cost ...
  • By: 

    • Rick Villars Loading
    • Heather West, PhD Loading
    • Neil Ward-Dutton Loading
    • Hayley Sutherland Loading
    • Jim Mercer Loading
    • Vijay Bhagavath
    • Shane Rau
    • Linn Huang Loading
    • Sean Graham Loading
    • Peter Chahal Loading
    • Dave McCarthy Loading
    • Mukesh Dialani Loading
    This IDC study provides IDC's 2024 top 10 predictions for critical emerging technologies that IT leaders will need to start preparing now to succeed as digital businesses in the next four years. "In a year of great technology ferment, CIOs ...

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