Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 476 respondents and firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2023 Worldwide Managed Services Survey: "In...
  • By:  Peter Marston Loading

    This IDC study presents forecasts of spending (customer expenditures) for the application management (AM) services market for 2024–2028. The research contained in this forecast includes advice to AM service providers, an analysis of key mar...
  • By:  David Tapper Loading

    This IDC Market Perspective provides insight into the value enterprises place on using private and public clouds as part of hybrid cloud engagements and as part of using managed cloud services. This document also provides a strategy for man...
  • By:  Vladimir Kroa Loading

    This IDC Market Perspective explores the evolving landscape of sustainability regulations, highlighting the pivotal role of policies and laws in driving sustainable operations within organizations. It differentiates between mandatory and vo...
  • By:  David Tapper Loading

    This IDC Market Perspective provides an overview analysis of the top 100 worldwide outsourcing-managed services deals in 2023 as well as trending analysis of these deals for 2021–2023."There are fundamental shifts in enterprise buying patte...
  • By: 

    • Lara Greden Loading
    • Bjoern Stengel Loading
    This IDC Survey Spotlight examines the results of an IDC survey conducted in 1Q24 to explore the motivations and criteria for buying used IT equipment. IDC surveyed 1,300+ IT decision-makers in the United States, Australia, Canada, France, ...
  • By: 

    • Alan Webber Loading
    • Melinda-Carol Ballou Loading
    • Roger Beharry Lall Loading
    • Douglas Hayward Loading
    • Lavanya Jindal
    • Ritu Jyoti Loading
    • Marci Maddox Loading
    • Gerry Murray Loading
    • Elaina Stergiades Loading
    • Ornella Urso Loading
    This IDC Perspective is a collaborative effort that highlights many of the key announcements, topics, and themes from Adobe's 2024 Summit event. "As expected, the primary topic at Adobe's 2024 Summit was GenAI," said Alan Webber, program vi...
  • By: 

    • Leslie Rosenberg Loading
    • Chris Barnard Loading
    • Len Padilla Loading
    • Bruno Teyton Loading
    The IDC study is an IDC MarketScape document on worldwide network consulting services for 2024. This document uses the IDC MarketScape model to provide an assessment of several providers participating in the worldwide network consulting ser...
  • By: 

    • David Tapper Loading
    • Peter Marston Loading
    This IDC Market Perspective provides insight into 33 key industry benchmark metrics for managed SPs that compete in the managed public cloud services marketplace. Managed SPs can utilize these metrics to assess how well positioned they are ...
  • By:  Leslie Rosenberg Loading

    Lenovo made a series of product and services announcements during NVIDIA's GTC conference and more broadly on April 24, 2024, around its commitment to empower customer AI journey IT solution needs. With Lenovo's most recent announcement, th...

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