Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Leslie Rosenberg Loading

    Lenovo made a series of product and services announcements during NVIDIA's GTC conference and more broadly on April 24, 2024, around its commitment to empower customer AI journey IT solution needs. With Lenovo's most recent announcement, th...
  • By:  Bjoern Stengel Loading

    This IDC Market Presentation looks at how artificial intelligence (AI) has a tremendous potential to accelerate organizations' sustainable transformation journeys and create business value by helping them automate their ESG data collection ...
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    • Courtney Munroe Loading
    • Douglas Hayward Loading
    • Erin Hichman Loading
    • Leslie Rosenberg Loading
    • Jennifer Thomson Loading
    • Steve White Loading
    • Abhishek Mukherjee Loading
    This IDC Perspective highlights AI partner ecosystem and roles. Artificial intelligence (AI) will have a massive impact as companies invest heavily in technology and begin integrating AI models in their existing business processes. AI will ...
  • By: 

    • Rick Villars Loading
    • Jennifer Hamel Loading
    • Mary Johnston Turner Loading
    • Neil Ward-Dutton Loading
    • Mickey North Rizza Loading
    • Marci Maddox Loading
    This IDC Survey discusses the 2024 outlook for GenAI awareness, readiness, and commitment. At the start of 2024, enterprises were fully engaged in the transition to AI everywhere. The development of investment plans and setting priorities, ...
  • By: 

    • Scott Tiazkun Loading
    • Heather Hershey Loading
    • Bill Latshaw Loading
    • David Tapper Loading
    • Jerry Silva Loading
    • Peter Marston Loading
    • Gaurav Verma Loading
    This IDC Market Perspective describes the key takeaways from the Infosys Analyst and Advisory Day event in Richardson, Texas, on March 7, 2024. The event focused on Infosys customers that deployed Infosys Cobalt (a set of cloud-based servic...
  • By:  Penny Madsen Loading

    This IDC Survey Spotlight draws upon Cloud Pulse 4Q23 data which shows close to half of cloud buyers spent more on cloud than they expected to in 2023. In 2024, a high number already expect to see cloud spend overruns, but the reasons why a...
  • By: 

    • Matthew Eastwood Loading
    • Dave McCarthy Loading
    • Jasdeep Singh Loading
    • Taranvir Singh Loading
    At the Next '24 event, Google Cloud unveiled various announcements, highlighting its momentum in generative AI (GenAI) and cloud infrastructure technologies. One of the primary focus areas was delivering an infrastructure optimized for GenA...
  • By: 

    • Peter Marston Loading
    • Jennifer Thomson Loading
    • Estelle Quek Loading
    • Bill Latshaw Loading
    • Alison Close
    • Abhishek Mukherjee Loading
    This IDC Perspective discusses AI transformation of services and related engagement models and employee impact. The proliferation of AI has surged through multiple aspects of business operations. From IT operations and management to line-of...
  • By: 

    • Peter Marston Loading
    • Craig Robinson Loading
    • Leslie Rosenberg Loading
    • David Tapper Loading
    • Alison Brooks, Ph.D. Loading
    This IDC Market Perspective provides IDC's views, learnings, perspectives, and advice after attending NTT DATA's Analyst Day held January 17–18 in Plano, Texas. It encapsulates several sessions in which IDC heard from multiple speakers. The...
  • By:  Penny Madsen Loading

    This IDC Market Presentation is the second part to IDC's 4Q23 Cloud Pulse Survey findings covering the perception of value when purchasing cloud and cloud return on investment (ROI). Facing myriad pressures, cloud buyers feel they are getti...

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