Analyst Location

United Kingdom



Coverage

Digital transformation



Regions

Worldwide

Douglas Hayward

Senior Research Director, Worldwide Customer Experience Services and Strategies




  • By: 

    • Eric Newmark Loading
    • Nadia Ballard Loading
    • Aly Pinder Loading
    • Douglas Hayward Loading
    • Mickey North Rizza Loading
    This IDC Tech Buyer Presentation provides an overview of the results from IDC's 2024 CX CSAT Awards.This award program recognizes the leading CX vendors in each customer experience market, across 13 markets, who receive the highest customer...
  • By:  Douglas Hayward Loading

    This IDC Market Analysis Perspective (MAP) summarizes the worldwide customer experience (CX) services market and provides a general overview of buyer needs and of provider requirements.It provides insights into client business needs and spe...
  • By:  Douglas Hayward Loading

    This IDC Market Glance gives buyers a high-level view of the customer experience (CX) services provider landscape. This document shows a selection of the leading CX services vendors, and it lays out the key segments of the market. These key...
More results   for Analyst Research
  • IDC MarketScape: Worldwide Adobe Experience Cloud Professional Services 2024-2025 Vendor Assessment

    By:

    Douglas Hayward Loading

    Topics:

    Enterprise mobility, Services, Mobility, COVID-19

    Planned for CY2024 Q4 IDC MarketScape Tech Buyer

  • What CX Services Buyers Should Look for in 2025

    By:

    Douglas Hayward Loading

    Topics:

    Enterprise mobility, Services, Mobility, COVID-19

    Planned for CY2024 Q4 Tech Buyer Presentation Tech Buyer

  • Worldwide CX Services Vendor Shares, 2021

    By:

    Douglas Hayward Loading

    Topics:

    Enterprise mobility, Services, Mobility, COVID-19

    Planned for CY2024 Q4 Market Share Tech Supplier


More results   for Planned Research