Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Vladimir Kroa Loading
    • Bo Lykkegaard Loading
    • Tom Seal Loading
    • Andrea Siviero Loading
    This IDC Market Note digests news and insights from the recent SAP Sapphire Barcelona 2024, which IDC attended. The document looks at learnings related to AI, ERP, business personas, and sustainability. Furthermore, IDC offers advice to SAP...
  • By: 

    • Philip Carter Loading
    • Robert Parker Loading
    • Brian E. Clarke Loading
    • Chris Murphy Loading
    • Teodora Siman Loading
    • Elaina Stergiades Loading
    • Mark Thomason
    • Ashish Nadkarni Loading
    • Ritu Jyoti Loading
    本IDC看法将详细探讨生成式AI(GenAI)定价模式,为IT和采购人员针对各类GenAI部署场景制定预算提供参考。由于各个技术堆栈间的相互依赖关系,生成式AI的定价格局非常复杂。此外,GenAI市场相对较新,意味着套餐方案和价格都在迅速变动,会引起一定程度的市场波动,难以制定规划或预算。率先推出AI技术的供应商采用了低折扣策略,表明定价模式还有待提升。建议企业对非关键场景采取谨慎的“观望”态度。随着市场的不断发展,企业应根据灵活性、透明度和可及性来评估提供商,综合考量各种定...
  • By:  Linus Lai Loading

    This IDC Survey uncovers shifts in sourcing priorities toward outsourced infrastructure, data, applications, and security services. Budgets are increasing, with the net difference between increasing and decreasing budgets 62% higher than la...
  • By:  Bjoern Stengel Loading

    This IDC Survey presents findings from IDC's 2024 AI and Sustainability Survey (n = 1,390). The survey was fielded in February and March 2024 with the intention of identifying market trends around the adoption and use of AI for sustainabili...
  • By: 

    • Cathy Huang Loading
    • Craig Robinson Loading
    • Scott Tiazkun Loading
    • Philip D. Harris, CISSP, CCSK Loading
    • Richard Thurston Loading
    • Frank Dickson Loading
    • Emanuel Figueroa Loading
    • Shilpi Handa Loading
    • Linus Lai Loading
    • Christian Fam
    • James Wang Loading
    This IDC study delineates IDC's taxonomy for the security services market for 2024, categorizing it into three primary segments: professional security services, managed security services, and emerging security services. It outlines the expa...
  • By: 

    • Giulia Carosella Loading
    • Linus Lai Loading
    • Craig Powers
    This IDC Market Presentation examines the impact of AI on organizations' digital business strategies and road maps. Digital technologies have become increasingly strategic for C-suite executives and pervasive across businesses, driving comp...
  • By: 

    • Erin Hichman Loading
    • Gard Little Loading
    This IDC study represents a vendor assessment of the 2024 cloud professional services market through the IDC MarketScape model. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's succes...
  • By: 

    • Mickey North Rizza Loading
    • Robert Parker Loading
    • Simon Ellis Loading
    • Shari Lava Loading
    • Zachary Chertok Loading
    • Elaina Stergiades Loading
    • Nadia Ballard Loading
    • Sudhir Rajagopal Loading
    • Maureen Fleming Loading
    • Katie Evans Loading
    This IDC Market Perspective highlights the announcements at SAP Sapphire held in Orlando, Florida, from June 3 to 5, 2024. The event was well attended, with 12,000+ onsite and another 15,000+ attending virtually. "SAP continues its quest to...
  • By:  Linus Lai Loading

    This IDC Survey highlights the growing importance of cloud SPs and vendors in engaging with enterprises and government. End users seek higher assurances from their vendor partners in service lines, such as workspace services, cloud integrat...
  • By:  Bjoern Stengel Loading

    This IDC Survey presents findings from IDC's 2024 AI and Sustainability Survey (n = 1,390). The survey was fielded in February and March 2024 with the intention of identifying market trends around the adoption and use of AI for sustainabili...

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