Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Penny Madsen Loading
    • Katie Evans Loading
    This IDC Survey Spotlight draws upon IDC's Cloud Pulse Survey data to look at how much self-management SMBs have planned for their future IT needs. Many SMBs have faced fee hikes in the last year as service providers passed on inflationary ...
  • By: 

    • Cathy Huang Loading
    • Craig Robinson Loading
    • Scott Tiazkun Loading
    IBM Consulting Advantage represents an astute and pragmatic packaging of generative artificial intelligence (GenAI)-powered tools and platform to elevate and streamline IBM consulting capabilities. The combination of conversational AI assis...
  • By:  Peter Marston Loading

    This IDC study provides a review of the top 10 application management services vendors."The top 10 AM service providers control the AM services markets," says Pete Marston, research director, Worldwide Intelligent Application Services at ID...
  • By:  Nishant Bansal Loading

    Tata Consultancy Services (TCS) reported its financial results for the first quarter of FY 2024–25 on July 11, 2024, with TCS executives following the announcement with a conference call with financial analysts to comment on the earnings. T...
  • By:  Jennifer Hamel Loading

    This IDC study presents IDC's spending forecast and historical sizing for the worldwide enterprise intelligence services market by primary services markets ranging from 2019 to 2028. A range of forecast assumptions are factored in. This stu...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a worldwide view on enterprise preferences across regions for artificial intelligence (AI) platform tools. The document contains data from IDC's Application Services Survey, which was completed in Septembe...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a worldwide view on enterprise preferences across industries for artificial intelligence (AI) platform tools. The document contains data from IDC's Application Services Survey, which was completed in Septe...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a view on enterprise preferences for artificial intelligence (AI) platform tools in the United States. The document contains data from IDC's Application Services Survey, which was completed in September 20...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a worldwide view on enterprise preferences for artificial intelligence (AI) platform tools. The document contains data from IDC's Application Services Survey, which was completed in September 2023. IDC's W...
  • By: 

    • Dave McCarthy Loading
    • Jasdeep Singh Loading
    • Ashish Nadkarni Loading
    This IDC study provides a detailed taxonomy for the public cloud infrastructure as a service (IaaS) market. The scope of this document includes public cloud compute and storage services only."Public cloud IaaS will play a significant role i...

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