Artificial Intelligence and Automation Team

Ashish Nadkarni

Group Vice President and General Manager, Worldwide Infrastructure Research

Andrew Gens

Research Analyst, AI Software

Nina Turner

Research Director, Semiconductor Technology Supply Chain Intelligence; Enabling Technologies: AI and Automotive Semiconductors

Madhumitha Sathish

Research Manager, High Performance Computing

Heather West, PhD

Research Manager, Performance Intensive Computing, Worldwide Infrastructure Research

Ritu Jyoti

Group Vice President/General Manager, Worldwide Artificial Intelligence, Automation, Data and Analytics Research Practice

David Schubmehl

Research Vice President, Conversational Artificial Intelligence and Intelligent Knowledge Discovery

Hayley Sutherland

Research Manager, Conversational AI & Intelligent Knowledge Discovery

Maureen Fleming

Program VP, Worldwide Intelligent Process Automation Market Research and Advisory Service

Shari Lava

Research Director, Automation within the AI and Automation Group

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Neil Ward-Dutton

VP Automation, AI & Analytics Europe

Mary Wardley

Program Vice President, Customer Care and CRM

Jennifer Cooke

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Pietro Delai

Research Director, Latin America Enterprise Infrastructure and Cloud Services, Worldwide Infrastructure Research

Harish Dunakhe

Research Director, Software and Cloud, META IDC

Peter Rutten

Research Vice-President, Performance Intensive Computing, Worldwide Infrastructure Research

Shane Rau

Research Vice President, Computing Semiconductors

Yanxia Lu

Research Director

Nobuko Iisaka

Research Manager, Software & Services, Research, IDC Japan

Lily Phan

Research Director

Anne Cheng

Research Manager

Rakesh Patni

Associate Research Director

New Research


  • Assistants, Advisors, and Agents: Defining Support Systems for New Work Models

    $7,500.00  Purchase Assistants, Advisors, and Agents: Defining Support Systems for New Work Models

    By: 

    • Amy Loomis, Ph.D.
    • Mickey North Rizza
    • Hayley Sutherland
    This IDC Perspective defines and clarifies the roles of AI-enabled assistants, advisors, agents, and copilots, highlighting their distinct capabilities and business impacts. It emphasizes the importance of understanding these terms for effe...

    Sep 2024 | Doc #US52596824 | IDC Perspective

  • Building a Shortcut to Value: The Multiplier Impact of AI on the Enterprise Applications Market

    $7,500.00  Purchase Building a Shortcut to Value: The Multiplier Impact of AI on the Enterprise Applications Market

    By: 

    • Mickey North Rizza
    • Daniel-Zoe Jimenez
    • Bo Lykkegaard
    • Hayley Sutherland
    Organizations have struggled moving from legacy applications to modern SaaS and cloud-enabled systems. While the COVID-19 pandemic did much to change up the move to modern enterprise applications, the movement is still slow and continues to...

    Sep 2024 | Doc #US52605524 | Market Presentation

  • Market Analysis Perspective: Worldwide Customer Service and Contact Center Applications, 2024

    $7,500.00  Purchase Market Analysis Perspective: Worldwide Customer Service and Contact Center Applications, 2024

    By:  Mary Wardley

    This IDC Market Analysis Perspective (MAP) presentation encapsulates IDC insights and data on technologies, industry dynamics, and trends influencing the segments within the customer service applications and contact center applications segm...

    Sep 2024 | Doc #US52612424 | Market Analysis Perspective

  • The Increase of Workloads at the Edge to Be Optimized and/or Refactored to Be Edge Native in the Next 12 Months Is Apparent

    $2,500.00  Purchase The Increase of Workloads at the Edge to Be Optimized and/or Refactored to Be Edge Native in the Next 12 Months Is Apparent

    By: 

    • Olga Yashkova
    • Jennifer Cooke
    This IDC Survey Spotlight is based on IDC's October 2023 Edge-Native Survey (n = 1,022). The respondents, which included directors and IT managers, represented decision-makers and influencers for edge infrastructure. This IDC Survey Spotlig...

    Sep 2024 | Doc #US52610724 | IDC Survey Spotlight

  • GenAI's Impact on Enterprise Software

    $7,500.00  Purchase GenAI's Impact on Enterprise Software

    By: 

    • Mickey North Rizza
    • Eric Newmark
    • Holly Muscolino
    • Simon Ellis
    • Bo Lykkegaard
    • Daniel-Zoe Jimenez
    • Amy Loomis, Ph.D.
    • Maureen Fleming
    • Wayne Kurtzman
    • Zachary Chertok
    • Edyta Kosowska
    • Amy Machado
    This IDC Market Perspective provides a forward-looking view on the impact GenAI will have on enterprise software market revenue, as well as its effect on pricing, talent optimization, and corporate operating costs. These developments will b...

    Sep 2024 | Doc #US52547624 | Market Perspective

  • What Impact Will AI Have on Future External Services Spending?

    $2,500.00  Purchase What Impact Will AI Have on Future External Services Spending?

    By:  Jennifer Hamel

    This IDC Survey Spotlight looks at expectations for the impact of AI on future spending on external services, through the lens of those organizations' current state of investment in GenAI.The findings are from IDC's Future Enterprise Resili...

    Sep 2024 | Doc #US52573924 | IDC Survey Spotlight

  • Edge Data Volumes: Preparing for the Data Deluge with NetApp

    Details  about Edge Data Volumes: Preparing for the Data Deluge with NetApp

    By:  Jennifer Cooke

    Sep 2024 | Doc #lcUS52617024 | IDC Link

  • Energy Consumption of AI and GenAI Workloads in Datacenters, and How These Technologies Can Offer Sustainability Benefits

    $2,500.00  Purchase Energy Consumption of AI and GenAI Workloads in Datacenters, and How These Technologies Can Offer Sustainability Benefits

    By: 

    • Olga Yashkova
    • Sean Graham
    • Peter Rutten
    This IDC Market Note discusses how the rapid uptake of AI and GenAI leads to the increased demand for power capacity and energy consumption in datacenters. It further explores how these technologies can be used to save energy.

    Sep 2024 | Doc #US52564524 | Market Note

  • Moving Agentic Workflows into Work

    $7,500.00  Purchase Moving Agentic Workflows into Work

    By:  Maureen Fleming

    This IDC Perspective delves into agentic workflows, which promise to revolutionize work by automating knowledge work and decision-making processes. These AI-driven technologies enable organizations to enhance productivity and foster innovat...

    Sep 2024 | Doc #US52551724 | IDC Perspective

  • What Are the Most Common Barriers to Organizations' Use of Conversational AI?

    $2,500.00  Purchase What Are the Most Common Barriers to Organizations' Use of Conversational AI?

    By:  Hayley Sutherland

    This IDC Survey Spotlight highlights the top challenges organizations face in implementing, expanding the use of, or getting value from conversational AI. IDC conducted a worldwide survey on organizations' use of conversational AI in August...

    Sep 2024 | Doc #US52601424 | IDC Survey Spotlight


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