target audience: TECH SUPPLIER Publication date: Nov 2024 - Document type: Market Note - Doc Document number: # EUR152702524
With Agentforce, Salesforce Bets Big on GenAI
Content
List of Figures
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC Market Note discusses the announcement and release of Agentforce during Salesforce's 2024 Dreamforce conference in September 2024. Agentforce is a rebrand of the Salesforce AI platform that brings a new set of features and capabilities across Salesforce's portfolio that enable customers to deploy GenAI-powered agents within employee and customer experiences and workflows. This report explores Salesforce's Agentforce initiative in more detail and analyzes the opportunities and challenges it will bring to Salesforce, its partners, and its customers.