target audience: TECH BUYER Publication date: Nov 2024 - Document type: IDC MarketScape - Doc Document number: # US51813424
IDC MarketScape: Worldwide Knowledge Discovery Software for External-Facing Use Cases 2024 Vendor Assessment
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Abstract
This IDC study represents a vendor assessment of the knowledge discovery software for external-facing use cases market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that provide guidance about knowledge discovery software vendors and their offerings. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another, and it highlights the factors expected to be the most influential for success in the market in both the short term and the long term.
"In recent years, IDC has seen AI improving search capabilities for business use cases like product search, site search, and customer support search, resulting in increased profits, reduced costs, and even improved revenue," said Hayley Sutherland, research manager, Knowledge Discovery and Conversational AI at IDC. "As generative AI is infused in more knowledge discovery products, capabilities for summarizing reviews and content, suggesting related products and content, and providing more in-depth self-service options will continue to advance and provide competitive advantage."