Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Natalya Yezhkova Loading
    • Kuba Stolarski Loading
    • Dave McCarthy Loading
    • Jasdeep Singh Loading
    This IDC Survey Spotlight uses data collected from U.S. Cloud Migration Survey, completed in December 2022. It examines how organizations are adopting public cloud (IaaS and PaaS) and migrating workloads from on-premises and/or hosted priva...
  • By:  Peter Marston Loading

    This IDC study presents forecasts of spending (customer expenditures) for the application management (AM) services market for 2023–2027. The research contained in this forecast includes advice to AM service providers, an analysis of key mar...
  • By: 

    • Cathy Huang Loading
    • Philip Bues Loading
    This IDC Survey Spotlight dives deeper into what is contributing to organizations overspending on cloud resources and the differences regionally, which managed cloud security services will be highest in demand through 2023 and into 2024, an...
  • By:  Peter Marston Loading

    This IDC study presents forecasts of spending (customer expenditures) for the custom application development (CAD) services market for 2023–2027. This IDC research study includes advice to CAD services providers, an analysis of key market a...
  • By:  Linus Lai Loading

    The public cloud market in Australia and New Zealand is forecast to grow to US$13.9 billion in 2023, representing a growth of 19.4%, marking the first time that the forecast has dipped below 20%. This signals a new phase of growth for cloud...
  • By:  David Tapper Loading

    This IDC Market Perspective provides insight into enterprise preferences on which public cloud platforms to deploy assets (software, hardware) when consumed as part of a managed cloud service. These assets span applications and ISVs, develo...
  • By:  David Tapper Loading

    This IDC study provides IDC's forecast and spending for the worldwide and U.S. IT outsourcing services market for the 2023–2027 period. This study also updates the previous forecast published in Worldwide and U.S. IT Outsourcing Services Fo...
  • By:  Jennifer Hamel Loading

    This IDC Survey Spotlight looks at the business areas in which organizations expect generative AI could have the most impact in the next 18 months and discusses the resulting opportunities for services vendors. The findings are from IDC's F...
  • By:  Jennifer Hamel Loading

    This IDC Survey Spotlight looks at how organizations currently approach data ethics (responsible use of data) for artificial intelligence and machine learning (AI/ML) and discusses the resulting opportunities for services vendors. The findi...
  • By: 

    • Nikhil Batra Loading
    • Nishant Bansal Loading
    This IDC Market Presentation takes a closer look at the Asia/Pacific unified communications and collaboration (UC&C) market, discussing the key trends, market movements, and enterprise preferences. This document also highlights the key ...

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