Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Leslie Rosenberg Loading

    This IDC study represents a vendor assessment of the 2023 worldwide hybrid IT consulting and integration services market through the IDC MarketScape model. This research is a quantitative and qualitative assessment of the characteristics th...
  • By: 

    • Hayley Sutherland Loading
    • David Schubmehl Loading
    • Jennifer Hamel Loading
    This IDC PeerScape examines some best practices for creating an enterprisewide intelligent knowledge network gleaned from major professional services firms that have made it their business to synthesize and reuse critical business knowledge...
  • By: 

    • Al Gillen
    • Michele Rosen Loading
    • Carl W. Olofson Loading
    • Katie Norton Loading
    • Jim Mercer Loading
    • Dave McCarthy Loading
    • Chris Kanaracus
    • Brijesh Kumar
    • Jevin Jensen Loading
    • Lara Greden Loading
    • Arnal Dayaratna Loading
    • Gary Chen Loading
    • Stewart Bond Loading
    • David Schubmehl Loading
    This IDC Perspective is the fifth year of a "top OSS projects" report, and the candidates to be covered continues to grow. Whereas in the first three years, we covered five OSS projects, in 2022, we expanded that to 10 projects and categori...
  • By: 

    • Erin Hichman Loading
    • Gard Little Loading
    • Matthew Leger Loading
    • Ruthbea Yesner Loading
    • Sandeep Mukunda Loading
    This IDC Perspective is a buyer case study, which describes how end-user organizations have applied a consumption-based, as-a-service model to essential infrastructure like water systems. Sustainability Partners, a public benefit company, h...
  • By: 

    • Karen D. Schwartz Loading
    • Curtis Price Loading
    This IDC PeerScape presents the practices for developing an IT sustainability plan and keeping it on track. It examines the value of "cleaning house" before diving into an IT sustainability project, the guidance provided by industry-standar...
  • By: 

    • Erin Hichman Loading
    • Gard Little Loading
    This IDC Perspective defines and discusses digital transformation, digital innovation, and digital business. It includes the importance of understanding the distinction, potential challenges, and assists with identifying services provider's...
  • By:  Peter Marston Loading

    This IDC Tech Buyer Presentation encapsulates feedback from nearly three dozen interviews with enterprises and government organizations, globally, on the key metrics they utilize to measure the performance of their DevOps and agile applicat...
  • By:  Leslie Rosenberg Loading

    This IDC PeerScape focuses on three main areas of challenges and discusses the solutions to these challenges. These areas are accurate skills and operational assessment, inability to extract maximum value from networking investments, and li...
  • By:  Jennifer Hamel Loading

    This IDC Perspective discusses the recent operational meltdown of Southwest Airlines in the context of one of the predictions made in IDC FutureScape: Worldwide Future of Intelligence 2023 Predictions (IDC #US49733822, October 2022). This I...
  • By: 

    • Chandana Gopal
    • Dan Vesset Loading
    • Dr. Chris Marshall Loading
    • Ritu Jyoti Loading
    • Jennifer Hamel Loading
    • Neil Ward-Dutton Loading
    • Amy Machado Loading
    • Carl W. Olofson Loading
    • John Rydning
    • Peter Rutten Loading
    • Tim Grieser
    • Danielle Ibran Loading
    • Jessie Danqing Cai
    • Anne Cheng Loading
    • Yanxia Lu Loading
    本調査レポートでは、Enterprise Intelligence(EI)に関して、IDCによるTop 10 Predictionsを紹介する。これらの予測には、意思決定、知識の収集、自動化、データ文化の各トピックが含まれる。「EIによって、あらゆるマクロ経済的条件下で企業が繁栄することが可能になる。本IDC FutureScapeの予測では、経営幹部がEIの強化に取り組むに当たって知っておくべき、今後1~5年間の重要なトレンドについて詳述する」と、IDC Future of...

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