Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 734 respondents from firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2022 Worldwide Managed Services Survey: "P...
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 734 respondents and firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2022 Worldwide Managed Services Survey: "Pr...
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 1,500 respondents and firms with 1,000+ employees across 5 countries and several major industries, as part of IDC's 2022 Worldwide Managed CloudView Survey: "...
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    • Leslie Rosenberg Loading
    • Curtis Price Loading
    This IDC study discusses market dynamics that influenced enterprise network consulting and integration services revenue in 2022 and provides insight into market dynamics that will influence demand for the 2023–2027 forecast period."Gone are...
  • By: 

    • Erin Hichman Loading
    • Gard Little Loading
    This IDC Survey Spotlight looks at the differences and similarities of managers, directors, and VP+ in terms of digital transformation (DX) focus areas and needs for assistance from professional services providers. The data comes from IDC's...
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    • Vladimir Kroa Loading
    • Zuzana Kovacova Loading
    This IDC Vendor Profile presents SAP's performance against 130+ parameters contained in IDC's Technology for Sustainability and Social Impact (TSSI) framework for software vendors. It identifies the areas in which SAP outperforms the indust...
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    • Jennifer Hamel Loading
    • Stanley B. Gibson Loading
    This IDC Perspective explores findings from IDC's 2022 Enterprise Intelligence Services Survey around enterprise adoption of DataOps solutions and usage of professional services providers. This document highlights examples of services provi...
  • By:  Peter Marston Loading

    This IDC study presents forecasts of spending (customer expenditures) for the hosted application management services market for the 2022–2027 period. This IDC document includes advice to providers of HAM services, an analysis of key market ...
  • By: 

    • Jason Bremner Loading
    • David Tapper Loading
    • Leslie Rosenberg Loading
    This IDC Market Note focuses on the implications of the Wipro FullStride Cloud GBL. Wipro announced a realignment of its two main global business lines into four global business lines to more closely align with customer priorities. The reor...
  • By: 

    • Matthew Eastwood Loading
    • Ritu Jyoti Loading
    • Gard Little Loading
    • Robert Parker Loading
    • Rick Villars Loading
    IBM's earning release for 1Q23 reported revenue of $14.3 billion (+4% y/y @ constant currency, flat y/y as reported) — the balance of this document will use constant currency growth unless otherwise noted. Free cash flow for the quarter was...

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