Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Jennifer Hamel Loading

    This IDC Survey examines the adoption intentions and sentiment of buyers of enterprise intelligence services, with a specific focus on generative AI. It includes data taken from respondents' answers to questions about a range of issues, inc...
  • By:  Jennifer Hamel Loading

    This IDC study represents a vendor assessment of the artificial intelligence (AI) services market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the AI ...
  • By: 

    • Curtis Price Loading
    • Len Padilla Loading
    • Leslie Rosenberg Loading
    • Bruno Teyton Loading
    In May 2023, NTT announced its updated Managed Network Services (Powered by SPEKTRA) offer, showcasing some significant additions and enhancements that deliver an AI-powered managed services platform for cloud, near-edge, and far-edge envir...
  • By: 

    • Susan G. Middleton
    • Bjoern Stengel Loading
    This IDC Survey Spotlight examines the criteria that IT buyers use to choose vendors in the context of their sustainability and circularity efforts. Data comes from IDC's Circularity Survey, 2023.
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    • Rory Duncan
    • Chris Drake Loading
    • Sean Riley
    This IDC Market Presentation discusses the results of IDC's Cloud Pulse, 1Q23. Cloud buyers are increasingly focusing on flexibility when considering cloud projects in 2023 as they navigate uncertain times. Rising cloud costs are top of min...
  • By: 

    • Erin Hichman Loading
    • Dan Versace Loading
    • Gard Little Loading
    This IDC Survey discusses the state of decarbonization efforts from several viewpoints:WorldwideSelect geosSelect industriesCompany typeThis research provides a greater understanding of:Where client organizations currently stand in their de...
  • By: 

    • Rob Brothers Loading
    • Leslie Rosenberg Loading
    • Elaina Stergiades Loading
    Hewlett Packard Enterprise (HPE) announced on May 2, 2023, a change in the name of its services organization to meet expanding requirements across its diverse customer base. The HPE Pointnext organization will now be HPE Services, and the H...
  • By: 

    • Cathy Huang Loading
    • Craig Robinson Loading
    This IDC Survey investigates organizations' cyber-resilience level and also identified important activities, test frequency, top planned security services, currently used security services, and vendor preferences when it comes to cyber-resi...
  • By: 

    • Rich Costello
    • Denise Lund Loading
    • Leslie Rosenberg Loading
    This IDC study aggregates segments of key technology market forecasts that make up the worldwide unified communications and collaboration ecosystem. The segments that have been aggregated for this study represent IDC's customer spend estima...
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 734 respondents and firms with 1,000+ employees across 5 countries and several major industries, as part of IDC's 2022 Worldwide Managed Services Survey: "Str...

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