Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Lara Greden Loading
    • Dave McCarthy Loading
    • Mary Johnston Turner Loading
    • Rick Villars Loading
    This IDC Survey examines worldwide IT and LOB buyer sentiment related to spending — and overspending — across all categories of cloud resources. This IDC Survey document is based on responses from 888 decision makers in North America, Asia/...
  • By: 

    • Jason Bremner Loading
    • Rob Brothers Loading
    • Alison Close
    • Bill Latshaw Loading
    • Peter Marston Loading
    • Courtney Munroe Loading
    • Leslie Rosenberg Loading
    • Gina Smith, PhD Loading
    • Elaina Stergiades Loading
    • David Tapper Loading
    • Brian Wood
    This IDC Market Glance provides an overview of the worldwide business and IT services vendor landscape segmented by the 14 IDC services foundation markets in our services taxonomy. This IDC Market Glance shows the top 15 vendors by share of...
  • By: 

    • Nikhil Batra Loading
    • Nishant Bansal Loading
    This IDC Survey provides an overview of enterprise preferences, challenges, initiatives, and partner preferences around topics including traditional telecom services, next-gen virtual networking and software-defined services, collaboration,...
  • By: 

    • Jennifer Cooke Loading
    • Dave McCarthy Loading
    This IDC Vendor Profile provides an overview of Intel's Network and Edge Group's vision for building a foundation for innovation at the edge.
  • By: 

    • Milan Kalal Loading
    • Matthew Wilkins Loading
    This IDC Market Forecast discusses the services market in Central and Eastern Europe (CEE) and Western Europe (WE) in 2022 and forecasts expenditure through 2027. It is based on IDC's Semiannual Services Tracker, which was updated in April ...
  • By:  Nishant Bansal Loading

    This IDC study details the 2023–2027 market sizing and growth rates for the worldwide services market."Economic downturn continues to impact the spending in 2023, likely resulting in the services growth in the low-single digits for the rest...
  • By:  Nishant Bansal Loading

    This IDC study presents market shares for the worldwide services market for 2022 broken down into macromarkets (i.e., project-oriented services, managed services, and support services) and microregion (i.e., Americas, EMEA, and Asia/Pacific...
  • By:  Gard Little Loading

    On Wednesday, May 17, SoftwareOne Holding AG announced its FY 1Q23 results, including revenue of CHF 239.4 million, a 4.5% increase and 8.7% in constant currency (CC) YoY. Adjusted EBITDA margin was down 180 basis points to 16.6%; the compa...
  • By:  Jennifer Hamel Loading

    This IDC Tech Buyer Presentation outlines key vendor attributes driving successful use of intelligent automation services, based on data from IDC's 2022 Future of Intelligence Sentiment Survey, IDC's 2022 Enterprise Intelligence Services Su...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight illustrates which continuous integration/continuous delivery (CI/CD) tools organizations most want to support cloud-native development. The document contains data from IDC's Application Services Survey, which was c...

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