target audience: TECH SUPPLIER Publication date: May 2023 - Document type: IDC Survey Spotlight - Doc Document number: # US50027923
Managed Service Providers: Strategic Role
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Abstract
This IDC Survey Spotlight highlights results from the following question posed to 734 respondents and firms with 1,000+ employees across 5 countries and several major industries, as part of IDC's 2022 Worldwide Managed Services Survey: "Strategic Role of Managed Service Providers. Please indicate which of the following is the core area that you would want a managed service provider to assist your company/organization as part of delivering managed services?" This IDC Survey Spotlight then assesses the impact of these enterprise priorities on managed service providers (SPs) and provides recommendations on what areas managed SPs need to focus to optimize their opportunities in supporting firms when using managed services.