Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Milan Kalal Loading
    • Jason Bremner Loading
    This IDC Survey explores the economic outlooks and 2024 IT budget expectations of end-user organizations. It compares the European and worldwide results of IDC’s Future Enterprise Resilience and Spending Survey, conducted in December 2023. ...
  • By: 

    • Rick Villars Loading
    • Ritu Jyoti Loading
    • Nobuko Iisaka Loading
    • Jennifer Hamel Loading
    • Leonardo Freitas Loading
    • Gina Smith, PhD Loading
    • Sudhir Rajagopal Loading
    • Heather Hershey Loading
    • Courtney Munroe Loading
    • Tolga Yalcin Loading
    • Peter Chahal Loading
    • Wilson Xavier Loading
    本IDC研究报告介绍IDC 2024年IT行业未来10大预测,并就IT领导者应如何提前准备提供指导。IDC全球研究副总裁Rick Villars表示:“每家IT提供商都将把AI融入到其业务的核心,投入财力、脑力和时间。对CIO和精通数字化的首席级高管们来说,这种转变有望带来数不胜数创新的AI增强型产品/服务,但也有可能让IT团队被无数宣称‘现在已搭载AI’的产品包围,加大无序追加投资和数据失控的风险。
  • By: 

    • Max Pepper Loading
    • Penny Madsen Loading
    • Ashish Nadkarni Loading
    • Natalya Yezhkova Loading
    • Greg Macatee Loading
    • Kuba Stolarski Loading
    • Johnny Yu Loading
    This IDC Market Perspective provides an update on what defines an application as being cloud native from an infrastructure perspective. As cloud-native technology continues to grow in popularity, it is important to understand the main chara...
  • By: 

    • Michele Rosen Loading
    • Arnal Dayaratna Loading
    • Lara Greden Loading
    • Chris Kanaracus
    • Dave McCarthy Loading
    • Jim Mercer Loading
    • David Schubmehl Loading
    This IDC Perspective details open source software (OSS) projects to watch in 2024. It highlights various projects in categories including application development, cloud application development, DevOps, DevSecOps, edge networking, GenAI appl...
  • By:  Bjoern Stengel Loading

    This IDC Survey presents findings from IDC's 2024 AI and Sustainability Survey (n = 1,390). The survey was fielded in February and March 2024 with the intention of identifying market trends around the adoption and use of AI for sustainabili...
  • By: 

    • Jevin Jensen Loading
    • Andrew Buss Loading
    • Shahin Hashim Loading
    • David Tapper Loading
    This IDC Perspective discusses artificial intelligence (AI) in IT operations and its ability to maximize the efficiency of the digital business. The transformative potential of AI and generative AI (GenAI) in IT operations and digital busin...
  • By: 

    • Rick Villars Loading
    • Jennifer Hamel Loading
    • Mary Johnston Turner Loading
    • Neil Ward-Dutton Loading
    • Mickey North Rizza Loading
    This IDC Survey presents the worldwide monthly technology investment monitor for January 2024. Enterprises are fully engaged in the transition to AI everywhere. The development of investment plans and setting priorities, which started in 20...
  • By: 

    • Philip Carter Loading
    • Robert Parker Loading
    • Brian E. Clarke Loading
    • Chris Murphy Loading
    • Teodora Siman Loading
    • Elaina Stergiades Loading
    • Mark Thomason
    • Ashish Nadkarni Loading
    • Ritu Jyoti Loading
    This IDC Perspective provides a definitive overview of the generative AI (GenAI) pricing models to help IT and sourcing professionals budget for GenAI deployments across multiple types of use cases. The generative AI pricing landscape is co...
  • By:  Gard Little Loading

    On March 21, 2024, Accenture reported its FY 2Q24 results, including $15.80 billion in quarterly revenue, essentially flat YoY in both USD and local currency. The earnings call was led by Julie Sweet, Accenture's chair and chief executive o...
  • By:  Penny Madsen Loading

    This IDC Survey Spotlight draws upon IDC's 3Q23 CloudPulse Survey results to assess the requirements cloud buyers have for cost and pricing across different platforms and considers how these are reflected when buyers make cloud vendor decis...

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