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Transform Your Business With AI-Powered Solutions

Discover how generative AI is revolutionizing enterprises by driving efficiency, innovation, and growth.

Unlock The Potential Of GenAI Use Cases Across Your Enterprise

Explore cutting-edge AI use cases tailored to enhance operations, elevate customer experiences, and secure your digital assets.

Functional
Industry

Customer Service

Transform customer service delivery and engagement by leveraging powerful generative AI for automation, personalization, knowledge management, and self-service capabilities.

Contact Center

Discover powerful AI solutions to transform your contact center operations for superior customer experiences.

  • Conversational AI Chatbots/Intelligent IVR

    Deploy conversational AI chatbots/intelligent IVR for seamless interactions.

  • Agent-Assist Knowledge Base

    Establish context-assist knowledge base powered by generative AI.

  • Workforce Optimization/Workforce Management

    Optimize workforce through AI-driven workforce management solutions.

  • Real-time Interaction Summarization

    Summarize interactions in real-time using AI for enhanced analytics.

  • Multi-lingual Support

    Enable multi-lingual support with AI language translation models.

Customer Service

Elevate your customer service with AI-driven automation, personalization, and seamless resolutions.

  • Automated 24/7 Customer Service

    Automate 24/7 customer service through conversational AI assistants.

  • Contextualized Responses to Customer Queries

    Contextualize responses to customer queries using generative AI.

  • Autonomous Escalation

    Facilitate autonomous escalation of issues with AI-driven workflows.

Customer Communities & Engagement

Leverage AI to foster deeper customer connections, insights, and engagement across communities.

  • VoC Closed Loop Insights - Experience Enhancements

    Derive closed-loop insights and enhance experiences with generative AI models.

  • Localized Customer Engagement

    Localize customer engagement using AI language translation capabilities.

  • VoC Closed Loop Insights - Product & Service Improvements

    Leverage generative AI to curate knowledge content and improve products/services.

  • Generative Curated Knowledge Content

    Leverage generative AI to curate knowledge content and improve products/services.

Field Service

Empower your field teams with AI for optimized knowledge access, service delivery, and asset management.

  • Pre-Visit Summarization

    Summarize pre-visit details and provide knowledge through AI assistants.

  • On-Demand Knowledge Search

    Enable on-demand knowledge search with generative AI models.

  • Generative Field Service Debrief

    Generate post-service debriefs and documentation using AI.

  • Closed Loop Technical Knowledge Management

    Manage closed-loop technical knowledge sharing with AI models.

  • Automated Work Equipment Tracking & Supply Orders

    Automate work equipment tracking and supply orders with AI solutions.

Training

Accelerate workforce readiness through AI-augmented training, upskilling, and career development programs.

  • Onboarding

    Accelerate onboarding and reskilling programs with AI-generated training.

  • Reskilling

    Accelerate onboarding and reskilling programs with AI-generated training.

  • Career Growth

    Support career growth via AI-powered skills mapping and recommendations.

  • Simulations

    Leverage simulations driven by generative AI for training scenarios.

  • Testing

    Automate testing and assessments using AI-generated content.

Self Service

Delight customers with intuitive self-service powered by AI for seamless digital experiences.

  • Customer Self-Scheduling

    Facilitate customer self-scheduling through conversational interfaces.

  • Self-service Knowledge Base

    Build self-service knowledge bases using AI knowledge extraction.

  • Hyper-personalized Search & Recommendations

    Personalize search and recommendations with AI-driven personalization.

  • Ad-hoc Bundled Offer Creation

    Generate ad-hoc bundled offers through AI offer recommendation engines.

  • Digital Assistants/Chatbots

    Deploy AI digital assistants and chatbots for self-service support.

Discover how IDC can help with your AI transformation journey.

Facilities

Explore how AI revolutionizes facility management through connected maintenance, service management, property management, workplace management, capital planning, and smart facility innovations, driving efficiency and proactive solutions.

Connected Maintenance

Leverage AI to optimize asset performance, predict failures, and manage life cycles.

  • Asset Performance Reporting

    Use AI to continuously monitor and report on asset performance, enhancing reliability.

  • Digital Twin Models for Performance Predictions

    Implement digital twins to predict equipment failures and improve maintenance schedules.

  • Digital Twin Models for External Impact Predictions

    Utilize AI-driven digital twins to assess potential external impacts on assets.

  • Digital Decommissioning Models for Aging Assets

    Apply AI models to plan and manage the decommissioning of aging assets efficiently.

  • Life-Cycle Management Reporting Generation

    Generate detailed reports on asset life cycles to inform maintenance strategies and decisions.

Connected Service Management

Enhance service delivery and equipment health with AI-assisted solutions.

  • Augmented service execution

    Integrate AI to augment service execution, ensuring higher efficiency and reduced downtime.

  • Automated equipment health response

    Deploy AI systems to automatically respond to equipment health alerts and issues.

  • Intelligent warranty resolution

    Utilize AI to streamline the resolution of warranty claims and improve service response times.

Enhanced Property Management

Improve property and land management with AI-driven analytics and automation.

  • Automated Lease Administration

    Automate the lease administration process to reduce manual errors and save time.

  • Real Estate Analytics

    Employ AI for advanced real estate analytics, enhancing decision-making and property value assessments.

  • Connected Property Management

    Connect various property management systems through AI to streamline operations and maintenance.

  • Commercial Land Management

    Optimize the management of commercial land assets using AI-driven insights and automation.

Enhanced Workplace Management

Optimize workplace operations with AI-powered tools and services.

  • Augmented employee tracking

    Implement AI for enhanced tracking and monitoring of employee movements and productivity.

  • Wayfinding & navigation

    Use AI to provide accurate wayfinding and navigation solutions within facilities.

  • Enterprise service management

    Streamline enterprise service processes with AI, improving efficiency and service delivery.

  • Digital property access control

    Enhance security with AI-driven digital access control systems for facilities.

Intelligent Capital Planning & Execution

Strategize and execute capital projects with AI-enhanced planning and management.

  • Project Ideation

    Leverage AI to generate innovative project ideas and enhance planning processes.

  • Design & Layout Planning

    Optimize the design and layout of projects using AI-driven analytics and simulations.

  • Construction Project Management & Scheduling

    Enhance construction management with AI for better scheduling and resource allocation.

  • Scenario Planning & Risk Management

    Use AI for advanced scenario planning and proactive risk management.

  • Budget Allocation & Prioritization

    Apply AI to effectively allocate budgets and prioritize projects based on data-driven insights.

Smart Facility

Transform facilities into smart, autonomous environments with AI technology.

  • Intelligent Building Energy Management

    Implement AI for intelligent energy management, reducing consumption and costs.

  • Autonomous Facility

    Develop fully autonomous facility operations through advanced AI systems.

  • Unified Sustainability Management

    Integrate AI to unify and enhance sustainability initiatives across facilities.

  • Augmented Power Consumption Monitoring

    Use AI to monitor and optimize power usage, improving efficiency and reducing waste.

  • Optimized Facility Health & Safety

    Enhance health and safety measures within facilities through AI-driven monitoring and proactive solutions.

Discover how IDC can help with your AI transformation journey.

Finance

Transform finance operations with AI, enhancing expense management, treasury and risk, accounts payable, accounts receivable, and corporate tax and audit.

Expense Management

Optimize expense management with AI-driven insights.

  • Personalized Recommendations

    Automate expense analysis to provide personalized recommendations.

  • Virtual Booking Assistant

    Use AI to manage interview scheduling and coordination efficiently.

  • Travel/Spend Policy Analysis

    Analyze travel and spend policies to optimize recruitment expenses.

Treasury & Risk

Enhance treasury and risk management with AI forecasting.

  • Scenario Analysis & Simulation

    Enhance risk management with AI-driven scenario simulations.

  • Cash Flow Forecasting

    Predict cash flows accurately with AI insights.

  • Liquidity Recommendations

    Optimize liquidity management through AI suggestions.

  • Portfolio Optimization & Risk Management

    Improve portfolio performance with AI-driven risk management.

Accounts Payable

Streamline accounts payable processes with AI automation.

  • Data Extraction Invoices & Receipts

    Automate data extraction from invoices and receipts.

  • Summarize Supplier Emails

    Use AI to summarize and analyze supplier communications.

  • Supplier Communication

    Enhance communication with suppliers through AI insights.

Accounts Receivable

Boost accounts receivable with AI communication and analysis.

  • Customer Communication

    Improve customer interactions and communication with AI.

  • Credit Decisioning

    Predict cash flows accurately with AI insights.

  • Liquidity Recommendations

    Automate credit decision processes with AI analysis.

  • Dunning/Collections

    Streamline collections with AI strategies.

  • Contract Analysis

    Automate contract analysis to ensure compliance and efficiency.

Corporate Tax & Audit

Ensure tax compliance with AI tools and insights.

  • Monitor Tax Content Changes

    Stay updated with tax changes using AI monitoring.

  • Digital Regulatory Assistant

    Ensure compliance with a digital regulatory assistant.

  • Assess & Manage Compliance Risk

    Mitigate compliance risks with AI assessments.

Discover how IDC can help with your AI transformation journey.

HR

Explore how AI revolutionizes HR practices by enhancing recruitment, employee engagement, professional development, performance management, HR delivery, and strategic workforce analytics.

Recruitment & Talent Acquisition

Streamline the recruitment process with AI-powered tools for better candidate sourcing, assessment, and hiring.

  • Requisition Generation

    Automate job requisition generation to quickly address hiring needs.

  • Virtual Booking Assistant

    Use AI to manage interview scheduling and coordination efficiently.

  • Travel/Spend Policy Analysis

    Analyze travel and spend policies to optimize recruitment expenses.

Professional Growth & Career Development

Enhance career development with AI-driven personalized plans and mentorship programs.

  • Personalized Career Planning

    Create tailored career development plans using AI insights.

  • Gen AI-Driven Upskilling

    Implement AI-driven programs to identify and close skill gaps.

  • Optimal Mentorship

    Leverage AI to match employees with ideal mentors.

Performance Management

Optimize performance management with AI for predictive analytics and enhanced feedback.

  • Predictive Performance Analysis

    Use AI to predict employee performance and identify areas for improvement.

  • Enhanced Feedback & Review

    Automate feedback collection and review processes with AI.

  • Goal Setting & Development Plans

    Set and track employee goals and development plans using AI.

  • Supplier Financing

    Facilitate supplier financing by evaluating performance metrics with AI.

Employee Engagement & Retention

Boost employee engagement and retention with AI-driven insights and personalized strategies.

  • Informed 1:1 Communication

    Enhance 1:1 communication with AI-generated insights.

  • Employee Retention Predictions

    Use AI to predict and mitigate employee turnover risks.

  • Skills Relevance

    Ensure skills remain relevant with AI-driven training programs.

  • Intelligent Recommendations

    Provide personalized recommendations to improve employee satisfaction.

Enhanced HR Delivery & Employee Experience

Transform HR delivery with AI, offering better self-service and management automation.

  • Individual Self-service

    Implement AI-driven self-service options for employees.

  • Guided Management

    Utilize AI to guide managers in HR processes and decision-making.

  • Key Planning Automation

    Automate key HR planning tasks with AI.

  • Automated Strategic HR

    Streamline strategic HR initiatives through AI automation.

Strategic HR & Workforce Analytics

Leverage AI for advanced workforce analytics and strategic HR planning.

  • Predictive Attrition Modeling

    Use AI to predict employee attrition and plan retention strategies.

  • Proactive Succession Planning

    Enhance succession planning with AI insights and predictions.

  • Workforce Sentiment Analysis

    Analyze workforce sentiment and morale using AI-driven tools.

Discover how IDC can help with your AI transformation journey.

IT

Transform IT operations by leveraging AI to enhance user experience, boost service performance, optimize financial operations, and automate key processes.

End User Experience

Elevate user interactions with AI, enhancing support and personalization.

  • Intelligent IT Service Desk Response

    Automate IT service desk responses with intelligent AI.

  • Ticket Deflection/Personalized Routing

    Deflect tickets and route them personalized with AI.

  • Knowledgebase Search & Summarization

    Improve search and summarization in knowledgebases.

  • Virtual Agent & Conversational AI

    Enhance user support with AI-driven virtual agents.

  • Personalized Dashboard Generation

    Generate personalized dashboards using AI insights.

Service Performance

Boost service performance through AI-driven analytics and automation.

  • Noise Reduction

    Reduce noise in service data using AI algorithms.

  • Service Observability

    Enhance observability for better service management.

  • Root Cause Analysis

    Automate root cause analysis with AI insights.

  • Dynamic Baselining & Thresholds

    Set dynamic baselines and thresholds using AI.

  • Anomaly Detection

    Detect anomalies in real-time with AI.

FinOps

Optimize financial operations with predictive analytics and automation.

  • Predictive Resource Capacity

    Forecast resource needs with predictive AI models.

  • Cloud Cost Data Ingestion & Analysis

    Optimize cloud costs with AI-driven analysis.

  • Optimization Recommendation

    Receive optimization recommendations from AI.

  • Automated Scaling

    Implement automated scaling with AI.

Service Automation

Automate IT processes with AI, ensuring efficiency and reliability.

  • Infrastructure as Code

    Manage infrastructure with AI-driven code automation.

  • Usage & Cost Compliance

    Ensure usage and cost compliance using AI.

  • Self-Healing

    Enable self-healing systems with AI interventions.

Discover how IDC can help with your AI transformation journey.

Legal

Explore how AI transforms legal practices by enhancing case management, contract management, policy management, and litigation support.

Case Management

Improve case management with AI for better legal service delivery and outcomes.

  • Summaries of Case Law

    Utilize AI to create concise summaries of case law, improving research efficiency.

  • Law Firm Paneling

    Use AI to optimize law firm paneling by evaluating firm performance and expertise.

  • Case Outcome Prediction

    Employ AI to predict case outcomes based on historical data and trends.

  • Legal Service Delivery

    Enhance the delivery of legal services with AI-driven process improvements.

  • Managing Intellectual Property Assets

    Streamline the management of intellectual property assets using AI for tracking and analysis.

Contract Management

Streamline contract management with AI for improved accuracy and efficiency.

  • Review of Third-Party Contracts

    Use AI to review third-party contracts quickly and accurately.

  • Repository Management

    Manage contract repositories efficiently with AI-powered tools.

  • Draft Contracts

    Automate the drafting of contracts using AI to ensure compliance and reduce errors.

Policy Management

Enhance policy management with AI for better compliance and localization.

  • Policy Change Management

    Utilize AI to manage policy changes effectively and ensure compliance.

  • Language Translation & Localization

    Apply AI for accurate language translation and localization of policies.

Litigation Support

Support litigation processes with AI to improve document handling and case preparation.

  • Document Summarization

    Employ AI to summarize lengthy legal documents quickly and accurately.

  • Document Prioritization

    Use AI to prioritize documents based on relevance and importance.

  • Predictive Coding

    Leverage AI for predictive coding to streamline e-discovery processes.

  • Post-Production Support

    Enhance post-production support with AI-driven analysis and organization of legal documents.

Discover how IDC can help with your AI transformation journey.

Marketing

Supercharge marketing strategies and operations through advanced generative AI capabilities for personalization, content creation, analytics, and intelligent experiences.

Marketing Operations

Optimize marketing operations through AI-powered automation, analytics, and real-time optimization.

  • Continuous micro segmentation

    Conduct real-time audience micro-segmentation for hyper-targeted campaigns.

  • Instantaneous Insights

    Gain instantaneous insights into customer behavior and market trends.

  • Autonomous Voice-of-Customer

    Capture and analyze the voice of your customers autonomously.

Content Marketing

Supercharge content marketing with AI for rapid content creation, optimization, and intelligent distribution.

  • Dynamic SEO Optimization

    Optimize content and campaigns dynamically for better SEO rankings.

  • Derivative Content

    Generate derivative marketing content rapidly from existing assets.

  • Local Context Translation

    Translate messages into localized contexts automatically for resonance.

Advertising & Creative Services

Drive more impactful advertising and promotions by leveraging AI audience testing, targeting, and dynamic creative.

  • Video Creation from Scripts

    Produce engaging videos seamlessly from scripts and storyboards.

  • Audience Tested Advertising

    Test ad campaigns across audiences in real-time for optimization.

  • Personalized Promotions

    Deliver hyper-personalized promotions at scale with precision targeting

Campaign Marketing

Deliver hyper-personalized experiences across channels and touchpoints with AI-driven personalization.

  • Dynamic Journey Discovery

    Discover dynamic customer journeys through AI-powered analytics.

  • Unique Messaging at Scale

    Create unique messaging at scale for distinct audience segments.

  • Smart LDR

    Deploy smart, AI-driven lead scoring and routing systems.

  • Autonomous campaign

    Execute autonomous, self-optimizing marketing campaigns end-to-end.

Web Marketing

Create seamless, intelligent digital experiences by infusing AI across websites, apps, and digital properties.

  • Personalized Digital Assistant

    Offer personalized AI digital assistants for customer engagement.

  • Hyper-personalized web page

    Serve hyper-personalized web experiences through AI personalization.

  • Personalized Offers

    Generate personalized product offers and recommendations intelligently.

Discover how IDC can help with your AI transformation journey.

Procurement

Discover how AI revolutionizes procurement practices by enhancing sourcing, purchasing, supplier relationships, spend analytics, contract management, and risk management.

Sourcing

Optimize sourcing processes with AI-driven insights and automation.

  • Supply Market Summary Creation

    Use AI to generate comprehensive summaries of supply markets for better decision-making.

  • RFx Dashboards

    Implement AI-powered dashboards to manage and analyze RFx data efficiently.

  • Negotiations

    Leverage AI to support and enhance negotiation strategies and outcomes.

  • RFP Creation/Development

    Automate the creation and development of RFPs using AI for accuracy and efficiency.

Purchasing

Streamline purchasing with AI to improve terms, speed, and approvals.

  • Dynamic Payment Term Generation

    Use AI to generate dynamic payment terms that optimize cash flow and vendor relationships.

  • Real-Time Drill Down

    Employ AI to provide real-time drill-down capabilities for detailed purchasing analysis.

  • Automated Approval Routing

    Automate approval processes in purchasing to increase speed and reduce errors.

Supplier Relationship

Enhance supplier relationships with AI-driven performance and communication tools.

  • Performance Management

    Utilize AI to manage and monitor supplier performance effectively.

  • Supplier Sourcing & Qualification

    Use AI to source and qualify suppliers based on predefined criteria and performance data.

  • Supplier Communication

    Enhance communication with suppliers using AI-powered tools for better collaboration and efficiency.

Spend Analytics

Transform spend analytics with AI for deeper insights and predictive capabilities.

  • Spend Report Creation

    Create detailed spend reports using AI to identify savings opportunities and trends.

  • Simulations

    Use AI simulations to forecast and plan procurement activities and budget impacts.

  • Predictive Analytics

    Employ predictive analytics to anticipate future spending patterns and optimize procurement strategies.

Contract Management

Streamline contract management with AI for improved accuracy and efficiency.

  • Contract Summarization

    Use AI to summarize contract terms and conditions quickly and accurately.

  • Scenario Analysis

    Leverage AI to conduct scenario analysis for contract negotiations and renewals.

  • Contract Drafting

    Automate the drafting of contracts using AI to ensure compliance and reduce errors.

Risk Management

Mitigate procurement risks with AI-driven risk assessment and management tools.

  • Persona-Based Dashboards

    Implement AI-driven dashboards tailored to different personas for better risk visibility.

  • Scenario Generation

    Use AI to generate risk scenarios and plan mitigation strategies proactively.

  • Scoring of Risk Events

    Employ AI to score and prioritize risk events based on potential impact and likelihood.

Discover how IDC can help with your AI transformation journey.

Engineering R&D

Explore how AI revolutionizes engineering R&D by enhancing product requirements, system modeling, design, compliance, simulation, quality, R&D, and collaboration.

Product Requirements & System Modeling

Optimize product requirements and system modeling with AI-driven insights and feedback.

  • Improve Requirements Modeling

    Use AI to refine and enhance the accuracy of requirements modeling.

  • Design Best Practice Optioning

    Leverage AI to identify and implement best design practices.

  • Closed-loop Customer Feedback

    Employ AI to predict case outcomes based on historical data and trends.

Product Design

Enhance product design with AI-driven coaching, assistance, and ideation.

  • Product Development Coaching

    Employ AI to provide coaching and guidance throughout the product development process.

  • Generative Design Assistant

    Use AI as a design assistant to explore innovative solutions and optimize designs.

  • Generative Concept Ideation

    Leverage AI to generate and evaluate new product concepts and ideas.

Product Compliance, Simulation & Quality

Improve compliance, simulation, and quality assurance with AI-enhanced tools and processes.

  • Dynamic Service Documentation

    Utilize AI to create and maintain dynamic service documentation.

  • Cross-product Quality Management

    Employ AI to manage and ensure quality across multiple products.

  • Identify Compliance Risks

    Use AI to identify and mitigate compliance risks in the development process.

  • Develop Compliance Reports

    Automate the generation of compliance reports with AI.

  • Develop Training/Simulation Environments

    Create AI-driven training and simulation environments to enhance learning and testing.

Product R&D

Accelerate product research and development with AI-driven data and IP management.

  • IP Library Search/Implementation

    Leverage AI to search and implement intellectual property libraries efficiently.

  • Data Generation & Augmentation

    Use AI to generate and augment data for research and development purposes.

  • Generate Product Software/Firmware

    Utilize AI to automate the creation of product software and firmware.

  • Capitalize on IP Reuse

    Employ AI to identify opportunities for reusing existing intellectual property.

Product Collaboration

Enhance product collaboration with AI-driven tools and multilingual support.

  • Develop Digital Threads

    Use AI to develop and manage digital threads for product lifecycle management.

  • Generative Ecosystem Development

    Leverage AI to create and maintain generative ecosystems for collaborative development.

  • Multilingual/Multidomain Collaboration

    Employ AI to support collaboration across multiple languages and domains.

Discover how IDC can help with your AI transformation journey.

Sales

Elevate sales performance across planning, execution, and optimization with cutting-edge generative AI solutions.

Sales Planning & Forecasting

Gain a competitive edge with AI-powered sales planning, forecasting, and assortment optimization.

  • Territory Planning

    Optimize territory planning through AI-driven analytics and modeling.

  • Enhanced Sales Forecasting

    Enhance sales forecasting accuracy with AI-powered predictive models.

  • Assortment Planning Platforms

    Leverage AI-based assortment planning platforms for intelligent merchandising.

Digital Commerce

Create exceptional digital commerce experiences through AI-driven search, personalization, and virtual solutions.

  • AI-Enhanced Product Search/Discovery

    Augment product search and discovery with AI-enhanced capabilities.

  • Visual Search/Discovery

    Enable visual search and discovery powered by computer vision AI.

  • Autonomous Post-Purchase Communications

    Automate post-purchase communications using generative AI models.

  • Bi-Directional Customer Experience Personalization

    Deliver bi-directional, AI-driven customer experience personalization.

  • Virtual Try-On Solutions

    Offer virtual try-on solutions leveraging AI and AR/VR.

Guided Selling

Streamline and enhance guided selling motions leveraging AI automation, recommendations, and insights.

  • Email Generation

    Automate email generation with AI writing assistance.

  • Generative Recommendations/Discovery

    Surface generative recommendations from AI models.

  • Task Automation

    Streamline tasks through AI-powered automation and workflows.

Prospecting/Lead Generation

Identify high-value prospects and leads more effectively using AI analytics and predictive models.

  • Personalized Digital Interactions

    Facilitate personalized digital interactions through conversational AI.

  • Customer Segmentation & Targeting

    Improve customer segmentation and targeting with AI-driven analytics.

  • Predictive Lead Scoring

    Prioritize leads effectively using AI-based predictive scoring models.

Sales Enablement

Boost sales productivity and performance with AI-generated content, training, and intelligent assistance.

  • Text Prompt Interface

    Provide text prompt interface for AI-generated sales assistance.

  • Generative Content Creation

    Generate tailored content rapidly using generative AI models.

  • Personalized Training & Coaching

    Personalize training and coaching through AI-driven adaptive learning.

Contract & Proposal Management

Accelerate contract and proposal cycles with AI document generation, analytics, and workflow automation.

  • Drafting Contracts

    Draft contracts intelligently using AI document generation.

  • Managing Contracts

    Manage contracts efficiently with AI-enabled contract analytics.

  • Proposal Development

    Accelerate proposal development through AI writing assistance.

Discover how IDC can help with your AI transformation journey.

Security

Enhance cybersecurity with AI-driven solutions across security operations, application security, information security, risk management, and compliance.

Security Operations

  • Alert Correlation

    Automate alert correlation for faster threat detection.

  • User & Entity Behavioral Analytics

    Analyze behaviors to identify potential threats.

  • Writing Detection Rules

    Create detection rules with AI insights.

  • Guided Investigations

    Streamline investigations with AI guidance.

  • Running & Implementing Playbooks

    Automate playbook execution for threat response.

Application Security

  • Policy Creation

    Develop security policies with AI-driven insights.

  • Proof of Protection & Documentation

    Automate protection validation and documentation.

  • Social Engineering Detection

    Detect social engineering attacks using AI.

Information Security

  • Updating Rules & Policies

    Automate updates to security rules and policies.

  • Showing Results

    Present security results with AI-enhanced clarity.

  • Providing Context

    Offer context for security events using AI.

  • Protection of Sensitive Corporate Data

    Enhance data protection with AI-driven solutions.

Risk/Exposure Management

  • Explanation of Vulnerabilities

    Identify and explain vulnerabilities with AI.

  • Guided Remediation

    Automate remediation guidance for vulnerabilities.

  • Attack Path Explanation

    Map and explain attack paths using AI.

Compliance

  • Continuous Compliance

    Ensure continuous compliance with AI.

  • Auto Remediation of Decision Making

    Automate compliance decision-making processes.

  • Reducing Human-Led Compliance

    Minimize human involvement in compliance through AI.

Discover how IDC can help with your AI transformation journey.

Software Development

Transform software development with AI-powered solutions, enhancing planning, development, DevOps, quality, and safety.

Planning

Enhance project planning with AI-powered strategies for efficiency, accuracy, and collaboration.

  • Scope Management

    Refine project scope to align with business goals.

  • Requirements Documentation

    Automate and streamline requirements gathering.

  • Resource Allocation

    Optimize resource distribution for maximum efficiency.

  • Task Management

    Enhance productivity with AI-driven task management.

  • Collaboration

    Facilitate seamless team collaboration and communication.

Development

Accelerate software development using AI-driven automation, smart tools, and real-time insights.

  • Application Development

    Boost app development with intelligent code suggestions.

  • Application Modernization

    Upgrade legacy systems with AI-driven modernization.

  • Application Maintenance & Operations

    Streamline maintenance with predictive insights.

  • Documentation & Explanation

    Automate comprehensive documentation processes.

  • UI/UX Design & Multimedia Asset Generation

    Enhance design with AI-generated assets.

DevOps

Optimize DevOps pipelines through AI-powered automation, efficiency, and continuous delivery.

  • Data Preparation

    Automate data cleaning and preparation with AI.

  • Pipeline Efficiency Optimization

    Boost pipeline efficiency with AI insights.

  • Model Training & Tuning

    Streamline model training for optimal performance.

  • Infrastructure as Code

    Manage infrastructure with AI-driven automation.

  • Value Stream Management

    Optimize value streams with AI analytics.

Quality

Improve software quality with AI-driven analysis, rigorous testing, and performance optimization.

  • Code Quality Analysis

    Automate code review for higher quality.

  • Testing

    Accelerate testing cycles with AI-driven processes.

  • Risk Assessment & Management

    Identify and manage risks proactively.

  • Performance Optimization

    Enhance app performance with AI insights.

  • Benchmarking Model Performance

    Benchmark AI models for consistent performance.

Safety

Ensure robust safety with AI-powered threat detection, security, compliance, and governance.

  • Threat Modeling, Identification, & Remediation

    Identify and mitigate threats proactively.

  • Monitoring

    Enhance security with continuous monitoring.

  • Security Policy & Generation

    Automate policy creation for security compliance.

  • Compliance

    Ensure compliance with AI-driven insights.

  • Ethics Management & Governance

    Manage AI ethics and governance effectively.

Discover how IDC can help with your AI transformation journey.

Supply Chain

Explore how AI transforms supply chain management by enhancing planning, warehousing, logistics, network design, factory operations, and people productivity.

Planning

Enhance supply chain planning with AI-driven demand forecasting and risk management.

  • Dynamic Demand Forecasting & Inventory Management

    Use AI to dynamically forecast demand and manage inventory levels accurately.

  • Supply Chain Orchestration

    Leverage AI for seamless orchestration of supply chain activities.

  • Enhanced Risk Management & Identification

    Employ AI to identify and mitigate risks within the supply chain.

Warehousing/Inventory

Optimize warehousing operations with AI for better inventory management and labor forecasting.

  • Automated Inventory Replenishment

    Use AI to automate the replenishment of inventory, ensuring optimal stock levels.

  • Workforce Planning/Labor Forecasting

    Utilize AI to forecast labor needs and optimize workforce planning.

  • Order Picking/Slotting

    Enhance order picking and slotting processes with AI-driven solutions.

Logistics/Global Trade

Streamline logistics and global trade operations with AI-driven optimization and automation.

  • Optimizing Load Balancing & Distribution

    Use AI to optimize load balancing and distribution for efficient logistics.

  • Automated Customs Clearance

    Leverage AI to automate customs clearance processes, reducing delays.

  • Freight Volume Forecasting

    Employ AI to forecast freight volumes and improve transportation planning.

Network Design

Enhance supply chain network design with AI for better performance and sustainability.

  • Service Level Agreement Optimization & Insight

    Use AI to optimize service level agreements and gain insights into performance.

  • Supply Chain Network Design

    Leverage AI to design efficient and resilient supply chain networks.

  • Supply Chain Carbon Footprint

    Utilize AI to monitor and reduce the carbon footprint of supply chain activities.

Factory Floor

Optimize factory floor operations with AI for maintenance, root cause analysis, and agile planning.

  • Asset Maintenance

    Use AI to predict and schedule maintenance for factory assets, reducing downtime.

  • Root Cause Analysis

    Employ AI to identify root causes of issues and streamline corrective actions.

  • Agile Production Planning

    Enhance production planning with AI-driven agile methodologies.

People Productivity

Improve people productivity with AI-driven task automation and skill development.

  • Asset Operation Optimization

    Use AI to optimize asset operations and enhance productivity.

  • Employee Augmentation – Task Automation

    Leverage AI to automate repetitive tasks, allowing employees to focus on higher-value activities.

  • Accelerate Time-to-Expertise

    Utilize AI to accelerate the time it takes for employees to gain expertise and become proficient in their roles.

Discover how IDC can help with your AI transformation journey.

Asset-Oriented Value Chains (AOVC)

Discover how asset-driven value chains leverage AI to optimize maintenance, enhance quality control, and drive innovation in service and manufacturing environments.

Smart Factory/Quality

Discover how generative AI improves manufacturing processes by enhancing quality control and detecting potential issues in real-time.

  • Surface Quality Detection

    Generative AI leverages image data to enhance surface defect detection, reducing production waste and enhancing overall quality.

  • Quality Analysis

    Comprehensive AI models generate reports and insights into quality, ensuring compliance with safety standards and improving workflow.

  • Quality-Related Risk Management

    By managing production-related risks, AI helps organizations minimize potential quality issues and provide preventive solutions.

Asset Maintenance

Explore how AI enables predictive and real-time solutions for better asset management in manufacturing.

  • Predictive Maintenance

    AI-based predictive algorithms provide accurate insights into potential equipment issues, reducing unplanned downtime.

  • Maintenance Planning

    Maintenance plans are optimized by AI-driven systems that analyze historical asset performance for better efficiency.

  • Maintenance Crew Support

    Data synthesis from various systems supports maintenance teams by simulating real-time scenarios in field operations.

Service Support/Remote Service

Learn how AI transforms service support by enabling faster, more autonomous processes for customer needs.

  • Autonomous Replenishment

    By analyzing historical data and usage patterns, AI helps optimize material replenishment processes and reduces delays.

  • Collaborative Self-Support

    AI-enabled collaboration tools foster quicker customer support and empower users in resolving issues independently.

  • Customer Enablement

    Customer engagement is elevated through seamless access to product data and support tools, driven by AI innovations.

Formula Management

Explore how AI revolutionizes formula management by optimizing specifications and driving innovation.

  • Automated Material Requirements

    Generative AI helps automate the identification of material needs, streamlining R&D processes for faster results.

  • Generative Formulation Development

    AI models facilitate the development of formulations by analyzing historical data and market trends.

  • Intelligent Specification Configuration

    The configuration of product specifications is optimized to meet evolving market demands and customer needs.

  • Ecosystem-Driven Innovation

    AI-driven ecosystems foster collaboration and innovation by analyzing large data sets and enabling real-time adjustments.

Discover how IDC can help with your AI transformation journey.

Banking

Explore how AI-driven solutions are transforming the banking industry, enhancing compliance, improving customer engagement, and automating critical operations to drive efficiency and innovation.

Compliance & Reporting

Discover how AI ensures compliance, streamlines reporting, and enhances regulatory oversight.

  • Suitability-Compliant Outbound Sales

    Outbound sales are optimized by analyzing customer profiles and suggesting suitable financial products.

  • Liquidity & Cash Forecasting

    Market signals and regulatory insights are used to deliver accurate cash and liquidity forecasts.

  • Client Reporting

    Personalized client reports are generated with actionable insights from portfolio data.

  • Lending Regulatory Compliance

    Monitors lending regulations to detect any violations and recommends corrective actions.

Customer Engagement & Enablement

Explore how AI-driven solutions enhance customer interactions and improve personalized banking offers.

  • Cross-Selling Lending Products

    Customer inquiries are addressed with relevant lending product recommendations through AI-based systems.

  • Personalized Banking Offers

    Customer scores are developed using transaction data, helping to offer personalized banking products.

  • Spends-Based Hyper-Personalization

    Customer spending patterns are analyzed to deliver location-based personalized offers.

  • Financial Education & Awareness

    Summarized financial news and market analysis help customers improve their financial literacy.

Employee Engagement & Enablement

Learn how AI supports employees by improving compliance and empowering staff with enhanced tools.

  • Misselling Prevention & Compliance

    Conversations are transcribed and analyzed to detect regulatory violations and improve compliance.

  • Loan Officer Co-Pilot

    Real-time tools and prompts are provided to loan officers to streamline the loan application process.

  • Financial Health Tools

    Self-service tools offer customers financial advice and comparisons, supporting complex decisions.

  • Cyber Bullying & Extortion Recognition

    AI analyzes behavior patterns to identify signs of cyber bullying or extortion in communications.

  • Relationship Manager Augmentation

    Relationship managers gain insights into market trends and customer behavior, enabling personalized recommendations.

Operations Automation

Discover how AI automates core banking operations, streamlining reporting and compliance management.

  • SAR Report Automation

    Suspicious Activity Reports are automatically generated from transaction and fraud data.

  • Synthetic Data Generation

    Privacy is maintained by generating synthetic data, preventing exposure of real customer information.

  • Network Rules Monitoring

    Payment network rule changes are monitored, alerting administrators to necessary upgrades.

  • Exception Handling

    Repairs and augmentations are suggested by AI, reducing time spent on manual research by analysts.

  • Payment Data Analytics

    Payment data is reviewed to identify trends and improve transaction outcomes.

  • Financial Contract Management

    Key contract metrics are tracked, ensuring compliance with regulatory changes and business needs.

Risk Management & Financial Crime

Learn how AI enhances risk detection and helps financial institutions prevent fraud and mitigate risks.

  • Financial Crime Prevention Based on Adverse Media Screening & Analysis

    Global media sources are scanned in real time to identify risks related to financial crime and sanctions.

  • Fraud Detection Based on Social Network Analysis

    Social network data is analyzed to detect criminal activity and fraud patterns.

  • Real-Time Partner Monitoring

    Partners are continuously monitored to mitigate third-party risks and ensure compliance.

  • Credit Decisioning Velocity

    Loan origination decisions are accelerated by AI, improving accuracy and reducing processing times.

  • Risk Model Training

    New credit risk models are enriched and tested using synthetic and unstructured data.

Discover how IDC can help with your AI transformation journey.

Brand-Oriented Value Chains (BOVC)

Discover how GenAI is transforming innovation, trade promotion, consumer engagement, and contract management for BOVC companies, enabling them to stay competitive in a fast-evolving market.

Innovation Management

Discover how generative AI is revolutionizing innovation management, enabling BOVC companies to identify new opportunities outside traditional R&D processes.

  • Open Innovation

    With 40% of new products failing despite validation, BOVC companies need better tools to identify and assess opportunities outside traditional R&D, improving the innovation funnel.

  • Digital Knowledge Base

    By analyzing unstructured data from social media, BOVC companies can better understand unmet consumer needs and discover new market opportunities.

  • Collaborative New Product Development

    Many BOVC companies struggle with multifunctional collaboration, often due to incompatible data sources. AI helps organize and analyze data for more effective innovation.

Trade Promotion Management

Learn how AI can enhance trade promotions by improving alignment between marketing and sales, and optimizing performance through real-time adjustments.

  • Seamless Trade & Consumer

    Optimizing trade promotions across marketing and sales becomes easier with AI, which aligns both planned and historical event data for improved execution.

  • Trade Promotion Optimization

    AI tracks sales data, customer sentiment, and competitor activity, helping BOVC companies adjust offers in real time for more effective promotions.

Consumer Engagement

Explore how generative AI deepens consumer interactions, captures feedback, and uncovers new consumer demand to enhance brand relationships.

  • Consumer Product Feedback

    Branded apps powered by AI foster deeper consumer interactions, capturing feedback on product attributes and future innovations.

  • Consumer Demand & Inventory Insights

    By listening to consumer conversations across various platforms, AI provides insights into demand trends, helping companies manage inventory shifts.

Contract Manufacturing

Find out how AI is transforming contract management by digitizing processes, streamlining change management, and analyzing service agreements.

  • Contract Creation & Change Management

    AI supports contract creation by streamlining language processing, making it easier for teams to generate, review, and update contracts.

  • Contract Analysis/Risk & Spend

    Combining structured and unstructured data, AI evaluates contracts for risk, suggests changes, and assesses spending patterns.

  • Service Level Agreement (SLA) Insights

    AI helps companies assess SLAs by analyzing large datasets, optimizing supplier performance and cost management.

Discover how IDC can help with your AI transformation journey.

Capital Markets

Discover how GenAI transforms capital markets by enhancing compliance, customer engagement, operations, and risk management.

Compliance & Reporting

Learn how GenAI is transforming compliance and reporting processes, enabling financial firms to adhere to regulations more effectively while minimizing risks.

  • Synthetic Data Generation

    Through realistic data generation, firms can conduct scenario planning and risk management while safeguarding sensitive information.

  • Compliance Task Automation

    Firms can reduce manual effort and errors by automating compliance processes and adhering to evolving standards.

  • Enhanced Monitoring of Regulated Employees

    Monitoring employee behaviors and identifying anomalies helps enhance compliance and reduce regulatory risk.

  • Financial Product Suitability Determination

    Tailored product recommendations are generated by analyzing client data, ensuring alignment with risk profiles and compliance.

  • Enhanced Client Reporting

    Clients gain clearer insights into their financial data through personalized reports, improving transparency and engagement.

Customer Engagement & Enablement

Discover how AI-driven solutions enhance customer engagement and empower financial institutions to deliver personalized experiences that meet evolving client expectations.

  • Hyper-Personalized Investment Advice

    By analyzing client behaviors and preferences, tailored investment advice aligns with risk tolerance and financial objectives.

  • Hyper-Personalized Financial Education

    Customized educational content matches individual learning preferences, boosting engagement and financial literacy.

  • Client-Driven Scenario Testing

    Clients are empowered to make informed decisions by testing various investment scenarios based on personal risk profiles.

  • Personal Financial Administration Enablement

    Automated administrative tasks streamline account management, while real-time support improves financial administration.

Employee Engagement & Enablement

Explore how GenAI boosts employee productivity and decision-making by offering data-driven insights, improving internal operations, and facilitating tailored client interactions.

  • Contextualized Client Engagement Support

    Analyzing communication patterns leads to personalized client engagement strategies and improved satisfaction.

  • Customized Financial Content Generation

    Custom content is delivered at optimal times to increase relevance and engagement for segmented client groups.

  • Customer Sentiment Analysis

    Firms can adjust their offerings by identifying trends in customer sentiment, enhancing satisfaction and retention.

  • Customer Segmentation & Targeting

    Segmentation based on behavior and preferences enables precise targeting, improving marketing strategies and retention.

  • Financial Securities Trading Strategies Development

    Trading strategies are optimized by analyzing market data, with real-time scenario testing improving performance.

  • Natural Language Driven Institutional Knowledge Queries

    Complex business queries are answered more effectively through processed institutional knowledge, enhancing decision-making.

  • Simulated Negotiation Coaching

    GenAI simulates negotiation scenarios, providing feedback that helps professionals refine strategies and improve their communication for better deal outcomes.

Operations Automation

Uncover how AI streamlines operations by automating repetitive tasks, optimizing resource allocation, and reducing operational risks, allowing for increased efficiency.

  • ESG Monitoring, Accounting, & Reporting

    Detailed ESG reports are generated by analyzing compliance data, ensuring transparency and regulatory adherence.

  • Enhanced Customer Onboarding

    The onboarding process is streamlined through automated document verification, reducing time and improving client satisfaction.

  • Intelligent Asset Pricing

    Dynamic pricing models are refined by analyzing market trends, resulting in accurate valuations and competitive positioning.

  • Portfolio Optimization & Asset Allocation Automation

    Portfolio management minimizes risks and maximizes returns through optimized asset allocation in real-time.

  • Predictive Market Liquidity Modeling

    Market liquidity is optimized by analyzing historical data and simulating conditions, improving risk management.

  • Automated Exceptions Handling

    Anomalies are detected and addressed in real time, streamlining operational performance and reducing compliance risks.

Risk Management & Financial Crime

Find out how GenAI strengthens risk management and combats financial crime by detecting anomalies, predicting threats, and enabling proactive measures across the organization.

  • Enhanced Enterprise Capital Exposure Modeling

    Risk factors are assessed and capital exposure is optimized, ensuring firms meet regulatory standards.

  • Augmented Trade Surveillance & Market Monitoring

    Real-time monitoring of trade activity helps detect anomalies and ensures compliance with regulatory standards.

  • Fraud Detection & Prevention

    Anomalous patterns are flagged, providing real-time alerts to reduce risk and enhance security against fraud.

  • Financial Data Breach Prediction & Prevention

    Potential data breaches are predicted and prevented by analyzing vulnerabilities and generating automated alerts.

  • Enhanced Credit Risk Factor Modeling

    Robust credit risk assessments are achieved by processing vast datasets, supporting better decision-making.

Discover how IDC can help with your AI transformation journey.

Engineering-Oriented Value Chains (EOVC)

Discover how AI enhances engineering value chains, driving innovation, efficiency, and smarter decision-making.

Innovation Platform

Explore how innovative AI platforms assist in product ideation, supply planning, and production optimization.

  • Augmented Ideation & Design

    Generative ideation assists R&D teams with new product concepts, incorporating alternate options.

  • Predictive Demand & Supply

    Predictive algorithms forecast demand and supply for accurate planning.

  • Quality & Compliance Verification

    Automated quality assessments ensure products meet regulatory standards and expectations.

  • Production & Maintenance Advisor

    AI-driven advisory tools streamline production processes and optimize maintenance operations.

Connected Customer

Leverage customer insights to optimize product and service offerings, ensuring connected and responsive experiences.

  • Requirements Collation & Analysis

    Summarizes current customer product and service requirements for optimal solutions.

  • Personalized Product Configuration

    Automates suggestions of product configurations during the CPQ process.

  • Generative Supply Planning

    Optimizes supplier mix based on performance and predictive responses to customer needs.

  • Augmented Service Delivery

    Virtual assistant support for field technicians and customer service.

Lifecycle Management

Drive product lifecycle management with generative solutions that optimize design, change management, and energy use.

  • Supply Driven Generative Design

    Supply performance insights suggest the best material and procurement approaches.

  • Change Management Advisor

    Proactively determines the next best steps for change orders through AI-driven insights.

  • Energy Optimization

    Reduces environmental impact by optimizing energy-efficient product designs.

  • Automated Software Coding

    Automates software updates and coding processes for improved efficiency.

Ecosystem Management

Unlock ecosystem value through AI-driven collaboration, ESG compliance, and resource optimization.

  • Partner Initiative Design

    Partners are chosen based on historical performance and strategic fit.

  • ESG Advisor

    Virtual assistant to support ecosystem environmental compliance and social governance (ESG) initiatives at the planning and operations phases.

  • Shared Data Monetization

    Unifying and analyzing all shared ecosystem data to discover monetization opportunities among ecosystem partners.

  • Capital Optimization

    Considering all ecosystem capital—human, asset, operational, and financial—and how this should be best applied.

Discover how IDC can help with your AI transformation journey.

Healthcare

Discover how generative AI is transforming healthcare, from improving patient communication to optimizing workflows and resource management.

Employee Experience & Enablement

Learn how GenAI enhances employee experiences in healthcare by personalizing training, improving HR processes, and providing critical support tools.

  • Content Creation for Clinician to Patient Communication

    Generative AI helps streamline the creation of personalized content for patients, fostering trust and improving communication.

  • Personalized Skills Training

    Learning pathways are personalized based on individual needs, thanks to GenAI's ability to synthesize extensive data.

  • Healthcare Staff Human Resources (HR) Assistant

    GenAI optimizes HR processes, improving onboarding and providing resources for career guidance and well-being.

  • Healthcare Contact Center & Virtual Assistant

    GenAI helps healthcare operators manage patient care more efficiently by suggesting next best actions based on data.

  • Employee Sentiment Insights

    GenAI analyzes feedback from healthcare professionals to understand satisfaction and identify areas for improvement.

Consumer Engagement & Enablement

See how GenAI empowers patients and enhances consumer engagement through hyper-personalized educational content and virtual assistants.

  • Hyper-Personalized Educational Content & Communication

    Personalized health content is tailored to individual conditions and treatment options using GenAI, empowering patients.

  • Analysis & Summarization of Patient Reported Data

    GenAI analyzes patient-reported data from monitoring devices, generating care recommendations and alert notifications.

  • Consumer Survey & Sentiment Analysis

    GenAI synthesizes consumer surveys and sentiment to take proactive steps in addressing patient concerns.

  • Intelligent Consumer Assistant

    AI-powered virtual assistants provide real-time support for a range of healthcare needs, improving patient engagement.

Administrative Workflow & Resource Optimization

Find out how generative AI streamlines administrative tasks in healthcare, including claims management, billing, and fraud detection.

  • Prior Authorization (PA) Process Optimization

    GenAI transforms unstructured data into structured PA workflow processes, speeding up benefits verification and cost calculation.

  • Denial & Appeal Process Support

    Denied insurance claims are analyzed by GenAI, generating insights for crafting more successful appeals.

  • Personalized Patient Billing

    GenAI tailors billing documents to each patient’s treatment plan, making bills easier to understand and pay.

  • Fraud Detection & Payment Integrity

    GenAI detects fraudulent activities by examining transaction patterns, improving payment integrity and fraud prevention.

  • Claims Management & Settlement

    With GenAI, identifying and managing genuine claims is faster, as up to 70% of claims can be flagged for review.

Clinical Workflow & Resource Optimization

Explore how GenAI optimizes clinical workflows, from documentation to medical image analysis, improving patient care and operational efficiency.

  • Clinical Documentation Summarization

    Lengthy patient records are condensed into succinct summaries using GenAI, making critical information more accessible.

  • Autonomous Clinical Documentation, Coding, & Billing

    Clinical documentation is generated autonomously by GenAI, assigning codes and processing billing with greater accuracy.

  • Real-Time Clinical Translation

    GenAI offers real-time translation of clinical communication, ensuring clear understanding between providers and patients.

  • Synthetic Medical Image Generation

    Realistic medical images are created by GenAI for training and research purposes, without compromising patient privacy.

  • Medical Image Augmentation

    GenAI augments medical images with additional data, aiding in more accurate diagnoses.

Operational Workflow & Resource Optimization

Discover how GenAI anticipates resource needs, streamlines inventory management, and optimizes operational scenarios in healthcare.

  • Dynamic Resource Allocation

    GenAI anticipates workflow requirements and dynamically adjusts resources in real time based on changing conditions.

  • Automated Policy & Protocol Development

    New operational guidelines are synthesized using GenAI, helping healthcare organizations adapt to emerging trends.

  • Supply Chain & Inventory Management Optimization

    GenAI predicts inventory needs and generates orders, streamlining the medical supply chain.

  • Workforce Management Optimization

    By analyzing trends like patient admissions, GenAI generates staffing schedules to ensure sufficient operational coverage.

  • Operational Scenario Planning

    GenAI simulates operational scenarios, such as disease outbreaks, to help develop effective response strategies.

Discover how IDC can help with your AI transformation journey.

Higher Education

Generative AI is revolutionizing higher education by optimizing teaching, learning, student success, and alumni relations.

Teaching & Learning

Discover how generative AI is transforming teaching and learning by optimizing lesson planning, creating personalized learning experiences, and automating grading.

  • Lesson Planning & Course Design

    Instructors benefit from AI's ability to analyze and optimize course content, making lesson plans more efficient and adaptable.

  • Personalized Learning Experiences

    Learning materials, including tailored educational content and assessments, are generated by AI to match each student's learning style.

  • Automated Grading & Feedback

    With AI automating grading tasks, educators can focus more on teaching while students receive faster and more detailed feedback.

  • Accessible & Inclusive Learning

    AI transforms content formats into accessible versions, such as audio descriptions and translations, for students with various needs.

  • AI Teaching Aid & Personal Tutor

    Virtual tutors powered by AI offer personalized guidance to help students better understand complex subjects.

Student Success & Engagement

Learn how AI is supporting student success by identifying at-risk students, assisting with academic planning, and improving campus life engagement.

  • Student Risk Profiling & Intervention

    At-risk students are identified through AI-based analysis, allowing timely interventions and recommendations for support.

  • Student Academic Planner

    AI helps students plan academic pathways by recommending course sequences based on individual academic history and goals.

  • Career Counselor

    Career guidance is enhanced by AI, which offers personalized advice based on academic performance and career aspirations.

  • Academic & Campus Life Navigator

    Campus life is made easier with AI-powered assistants guiding students through administrative processes and campus resources.

  • Student Wellbeing Support

    By providing personalized mental health support, AI helps students manage stress and improve their well-being.

Recruitment, Admissions, Enrollment & Financial Aid

Explore how generative AI personalizes student recruitment, streamlines admissions processes, and improves financial aid management.

  • Hyper-Personalized Student Recruitment

    Prospective students engage with AI-driven recruitment campaigns, including virtual tours and personalized experiences.

  • Guided Admissions & Enrollment

    AI supports students through the admissions process by offering tailored assistance with applications, essays, and financial aid.

  • Student Behavioral Nudges

    Behavioral nudges, powered by AI, ensure students meet deadlines and stay on track by sending personalized reminders.

  • Admissions Application & Essay Evaluation

    AI evaluates essays and applications, identifying strengths and areas for improvement, ensuring better alignment with institutional values.

  • Hyper-Personalized Admission Decision & Award Letters

    Admissions decisions and award letters are tailored by AI to match students' academic performance and financial profiles.

Research Administration

Find out how AI enhances research administration, from drafting grant proposals to supporting data analysis and insight generation.

  • Research Grant Proposal Development

    Researchers gain support in drafting clear and effective grant proposals, with AI ensuring alignment with funding guidelines.

  • Research Publication Peer Review

    AI improves the peer review process by offering detailed critiques and identifying areas for enhancement in academic papers.

  • AI Research & Writing Assistant

    By synthesizing data and generating outlines, AI aids faculty and students in writing literature reviews and research proposals.

  • Research Data Analysis & Insight Generation

    Research insights are accelerated as AI detects patterns in complex data, supporting faster and more accurate findings.

Alumni & Donor Relations

See how AI enhances alumni engagement, fundraising efforts, and personalized donor relations through targeted content and outreach.

  • Hyper-Personalized Alumni & Donor Engagement

    Alumni engagement is personalized with AI, which analyzes interests and philanthropic activities to foster stronger connections.

  • Advancement & Fundraising Campaign Development

    AI generates compelling content for fundraising campaigns, enhancing outreach and driving donations.

  • Alumni Networking & Event Planning

    Event planning is streamlined by AI, which tailors invitations and marketing materials to match alumni preferences.

  • Alumni & Donor Impact Reporting

    Impact reports are personalized, with AI highlighting individual contributions and encouraging continued support.

Discover how IDC can help with your AI transformation journey.

Hospitality, Travel, & Dining Industry

Discover how AI is transforming hospitality, dining, and travel by enhancing operational efficiency, improving employee performance, automating guest interactions, and offering personalized experiences.

Effective Operations

Explore how AI optimizes critical operational functions, from energy management to flight scheduling, ensuring seamless guest experiences and reduced operational costs.

  • Advanced Security & Safety

    Generative AI helps identify security threats, streamline processes, and ensure safe and smooth operations across hospitality venues.

  • Automated Energy Efficiency

    AI automates energy usage monitoring, optimizing consumption and reducing operational costs across facilities.

  • Digital Twins to Optimize Traveler/Guest Flow

    Digital twins model guest flow and infrastructure to optimize experiences and improve guest traffic management.

  • Equipment Predictive Maintenance

    AI forecasts equipment failures, enabling timely maintenance and reducing downtime in hospitality environments.

  • Menu Planning & Optimization

    AI-driven insights enhance menu planning by analyzing preferences and optimizing food and beverage offerings.

  • Flight Scheduling & Route Optimization

    GenAI can evaluate flight data and help optimize scheduling, minimize disruptions, and achieve sustainability goals.

Employee Experience & Efficiency

Learn how AI enhances employee communication, scheduling, and training, creating a more efficient and engaged workforce.

  • Crew, Agent, & Associate Communication

    AI enhances communication between crew members and guests, resolving issues in real-time for better customer satisfaction.

  • Personalized Training

    Personalized training modules use AI to tailor training experiences, improving employee skills and service quality.

  • Scheduling Optimization

    AI optimizes scheduling by predicting staff needs, minimizing delays, and reducing overtime.

  • Multilingual Service

    AI-powered language services enable real-time multilingual communication, enhancing service for global guests.

Automated Experience

AI-driven automation elevates guest experiences by providing seamless interactions, improving accuracy, and adjusting prices dynamically.

  • Drive-Thru Order Accuracy

    AI ensures order accuracy in drive-thru experiences, analyzing guest inputs and delivering seamless interactions.

  • Serverless Assistance

    Voice and AI-powered servers help respond to guest queries quickly, creating more natural interactions.

  • Dynamic Pricing & Service

    Dynamic pricing models adjust in real-time based on demand fluctuations, optimizing revenue for service providers.

Personalized Engagement

Discover how AI provides tailored services to travelers and guests, ensuring a personalized experience from start to finish.

  • Travel Planner

    AI-driven travel planners provide suggestions based on traveler needs, ensuring seamless trip experiences.

  • Wayfinding

    AI helps direct travelers to optimal routes, amenities, and services by analyzing real-time location data.

  • Concierge Services

    AI-powered virtual concierges assist with service selection and upgrades, improving guest satisfaction.

Discover how IDC can help with your AI transformation journey.

Insurance

Explore how AI-driven solutions are transforming the insurance industry, enhancing everything from risk management and fraud prevention to customer engagement and operational efficiency.

Digital Risk Coverage & Investment Products

Discover how innovative AI-driven solutions can help insurers develop new products, drive top-line growth, and enhance traditional insurance coverage portfolios.

  • Individualized Insurance Offerings

    Insurance policies are optimized by analyzing diverse data such as travel plans, home security, and crime rates. Adjustments can be made to premiums when homeowners are away, ensuring personalized and tailored coverage.

  • Dynamic On-Demand Coverage Options

    Coverage is customized for individual needs or events like travel or activities. Users can activate or deactivate coverage seamlessly using voice commands or smartphone taps for convenience.

  • Bundled Insurance Products

    Personalized bundles are crafted in real-time, suggesting complementary insurance options based on customer concerns, such as bundling motor liability with theft protection for comprehensive coverage.

Digital Risk Services

Explore how AI enhances insurance services by expanding accessibility to risk management and advisory solutions.

  • Virtual Agent

    Tailored risk management solutions help individuals and businesses navigate complex decisions, offering personalized guidance and improving overall financial security.

  • Risk Education & Assistance

    AI enhances consumer understanding of insurance products through gamification, with interactive support available around the clock, ensuring personalized assistance and improved customer experience.

Risk Intelligence

Learn how AI-driven insights help insurers mitigate risks and unlock new business opportunities.

  • Evidence-Based Claims Loss Prevention

    Streaming data is analyzed in real-time to identify potential risks, allowing insurers to take proactive, evidence-based actions before damages escalate.

  • Climate Risk Scenario Modeling

    Predictive models simulate climate risks, helping insurers assess vulnerabilities and improve resilience planning, while continuously learning from new data.

  • Conversation Monitoring

    Customer interactions across channels are monitored to detect potential issues, ensuring regulatory compliance and improving customer satisfaction through rapid issue resolution.

Digital ICT & Operational Resilience

Unlock AI-driven solutions to strengthen security and ensure business continuity in the insurance sector.

  • Synthetic Data for Privacy-By-Design & Responsible AI

    AI-generated synthetic data helps replicate real-world conditions while safeguarding privacy, making it crucial for training models and testing systems. This boosts security measures and ensures compliance with data privacy regulations.

  • Cyberthreat Modeling & Prevention

    AI transforms cybersecurity by identifying threats, analyzing past data, and forecasting potential future attacks, enabling proactive prevention. Collaboration with human analysts helps ensure informed and strategic responses to cyber threats.

  • Claims Fraud Detection & Underwriting Fraud Prevention

    AI analyzes historical claims data to spot fraudulent patterns in real time, enhancing fraud detection rates while streamlining claims verification processes for insurers.

Bionic Operations

Discover how AI-powered automation improves efficiency and reduces manual work across insurance operations.

  • Claims Adjuster Augmentation

    AI streamlines claims processing by analyzing text and images, reducing triaging time and speeding up settlement processes. NLP is used to extract detailed information efficiently.

  • Underwriter Copilot

    By leveraging AI-powered data analysis, underwriters are better equipped to assess risk, ensuring fair pricing, consistent policy decisions, and adherence to regulatory standards.

  • GenAI-Powered Sales Enablement

    AI enhances sales enablement by personalizing outreach and streamlining client interactions. By analyzing past interactions, it crafts tailored solutions, boosting productivity and client engagement.

  • Compliance Automation

    AI automates compliance by integrating evolving regulatory standards, reducing manual work and operational costs, and enabling fast adaptation.

  • Marketing Outbound Communication Automation

    AI optimizes marketing by analyzing customer data to deliver personalized campaigns. This automation increases engagement and enhances marketing effectiveness.

  • Insurance Data Retrieval & Summarization

    By automating data retrieval and analysis, insurers can gain faster access to critical insights, improving decision-making and streamlining operational processes across functions.

  • Insurance Metadata Generation & Tagging

    GenAI-generated metadata enhances data organization and retrieval, allowing insurers to meet compliance requirements while improving the accuracy and efficiency of reporting.

Discover how IDC can help with your AI transformation journey.

Life Sciences

Explore how generative AI is advancing patient safety, clinical trials, and innovation in life sciences.

Patient Safety

Explore how generative AI enhances patient safety and regulatory compliance in life sciences.

  • Drug Safety Platforms

    Embedding GenAI in Drug Safety Platforms enables rapid detection of adverse events and proactive signal detection.

  • Medical Device Safety

    GenAI improves medical device safety by simulating scenarios, adapting mechanisms, and generating synthetic data for testing.

  • Patient Digital Twins

    GenAI synthesizes clinical data to create digital twins for complex patients, aiding in treatment simulation and risk prediction.

Patient & HCP Experience

See how AI empowers patient and healthcare professional experiences, improving outcomes and engagement.

  • Patient Engagement

    Query support tools using GenAI help improve patient experience and outcomes, enhancing engagement for target segments.

  • Targeted Messaging for HCPs & Answering HCP Queries

    GenAI provides pharma salesforce with innovative solutions to engage HCPs and influence prescribing patterns.

Garnering Intelligence/Accelerating TTM

Learn how AI accelerates time-to-market through smarter intelligence and streamlined trial design.

  • Identify Inclusion & Exclusion Criteria to Increase PNTR

    GenAI helps identify clinical trial criteria to improve efficacy, placebo response, and protocol design.

  • Search/Analytics to Generate Insights & Accelerate Time to Market

    Search and analytics tools powered by GenAI allow scientists to generate leads, interrogate knowledge graphs, and accelerate TTM.

  • Clinical Trial Design Optimization

    AI enhances clinical trial design by assessing feasibility and patient burden to improve regulatory success probability.

  • Document Extraction for Competitive Intelligence (Design Intelligence)

    GenAI generates intelligence on sponsor trial design, biomarkers, and criteria across therapeutic areas.

Accelerating Drug & Device Approvals

Discover how AI accelerates regulatory approvals for drugs and devices by enhancing research and data management.

  • RWD/Synthetic Data to Accelerate Regulatory Approvals

    LM-driven chatbots accelerate study generation by enhancing the speed of regulatory approvals using RWD and synthetic data.

  • Content Generation to Accelerate Time to Market

    AI generates clinical documents and patent summaries to accelerate time to market and improve patient response.

  • Improving Quality & Efficiency in Clinical Data Management

    AI generates Interactive Review Listings to track queries, improving data quality and efficiency in clinical data management.

  • Accelerated Cancer Diagnosis

    Generative AI enhances 3D segmentation of imaging data for cancer diagnosis, improving radiation treatment.

Discovery & Design

Explore the role of AI in advancing drug discovery, medical device design, and clinical trials in life sciences.

  • Drug Discovery

    GenAI accelerates drug discovery by generating candidate molecules for drug testing and disease marker identification.

  • SiMD Performance

    SiMD development is enhanced by AI, optimizing user interactions, expanding capabilities, and improving data quality.

  • Medical Device Design

    AI optimizes medical device design by exploring possibilities, leveraging clinical trial results, and ensuring safety via simulation.

  • Advanced Therapies/CGT Optimization

    GenAI assists in CGT optimization by predicting molecule substructures and assessing efficacy in drug assays.

Industry 4.0

See how AI revolutionizes Industry 4.0 in life sciences, from batch release to production supply chain optimization.

  • Batch Release

    AI studies batch release history to improve yield and avoid recalls by analyzing successful and failed batches.

  • Digital Technology Transfer

    AI speeds up tech transfer processes by digitizing research to production, reducing human error in tech transfer.

  • Quality by Design

    Quality by Design is improved with AI, enabling predictive maintenance, improving ergonomic safety, and enhancing product insights.

  • Service Supply Exception Management

    AI supports service supply chains by prioritizing orders and analyzing exceptions to reduce equipment failures.

  • Production Supply Chain Workflow Augmentation

    AI helps augment supply chains by managing supply and purchases to create streamlined workflows.

Discover how IDC can help with your AI transformation journey.

Media & Entertainment

Explore how GenAI is reshaping media and entertainment by optimizing monetization, streamlining distribution, enhancing production workflows, and improving business operations.

Monetization

Learn how GenAI drives new opportunities for ad creation, targeting, performance management, and subscriber retention, helping media companies maximize revenue.

  • Personalized Ad Creative

    Automated ad creative generation ensures optimized engagement while maintaining security-driven content decisions.

  • Ad Targeting

    New AI systems leverage behavioral and demographic data to improve ad placement and hyper-target individuals.

  • Ad Performance Management

    FAST channel ad pods are evaluated by AI to provide creative suggestions, improving pricing and maximizing ROI.

  • Subscriber Churn & Retention Management

    Personalized offers tailored to user behavior help optimize subscriber retention and drive better pricing models.

Distribution

Discover how AI transforms content distribution by automating decision-making, dynamic ad insertion, and optimizing streaming experiences.

  • Content Distribution Decisioning

    AI automates content distribution by analyzing demand, demographics, and location to create personalized experiences.

  • Content Dynamic Ad Insertion

    AI-driven ad insertion moves beyond time intervals, optimizing placements based on real-time contextual relevance.

  • Content Streaming Profiles

    Localization of content is enhanced by AI, adapting languages and accents to match regional expectations.

  • Content Streaming Player Attributes

    Personalized video players are auto-formatted to meet device types and user preferences, enhancing viewer experiences.

Production

Find out how AI streamlines production workflows, from live content decisions to metadata extraction, improving efficiency and creative output.

  • Live Content Source Decisioning

    AI automates the preview of shot angles and creative scenarios, improving decision-making for live production.

  • Content Metadata Extraction & Assignment

    Metadata is extracted and assigned to video clips by AI, improving scene description and categorization.

  • Content Intelligent Creation & Editing

    Generative AI learns creative storytelling techniques, offering editors multiple sequence options for video creation.

  • Content Asset Management

    GenAI automates metadata tagging and contextual relevance assignments, streamlining content retrieval for editing.

Media Orchestration

Uncover how AI enables intelligent workflow automation and performance monitoring, helping media companies manage operations more effectively.

  • Business Cycle Performance Monitoring

    AI simulates financial performance based on business cycles, helping media companies make informed decisions.

  • Cross-Platform Workflow Automation

    AI extends media journeys across platforms, expanding reach and monetization opportunities for media outlets.

  • Intelligent Workflow Programming

    AI-generated workflow programs are optimized for financial forecasting and content distribution.

  • Peak Performance Management

    Creation of peak performance scenarios for content scheduling, maximizing performance, and financial outcomes.

Business Operations

See how AI improves business operations in media by optimizing marketing, sales, workforce planning, and procurement strategies.

  • Marketing & Sales Operations

    AI generates sales and marketing documentation, streamlining tools for customer presentations about products.

  • Workforce Optimization

    AI defines workforce skills requirements, aiding in recruitment by analyzing resumes and matching candidates.

  • Financial Intelligent Decisioning vs Plan

    Forecasting of future financial scenarios by analyzing historical data, optimizing content programming decisions.

  • Procurement Management

    AI creates predictive logistics scenarios, helping media companies stay ahead of procurement issues.

Discover how IDC can help with your AI transformation journey.

National Civilian Government

Discover how generative solutions optimize government services, strengthen public security, and support economic growth while ensuring efficient revenue management and compliance.

Public Services & Benefits

Find out how AI enhances public service delivery by streamlining eligibility compliance and optimizing case management.

  • Eligibility Compliance & Payment Integrity

    AI helps automate eligibility verification and flags suspicious claims for further review.

  • Hyper-Personalized Benefits

    Digital assistants coordinate benefits programs across federal, state, and local levels.

  • Caseworker Composable Case Management

    GenAI-enabled systems assist caseworkers in managing benefits programs and summarizing case data.

  • Public Health Protection & Remediation

    Public health risks are identified early, allowing for quicker intervention and recommendations.

Revenue & Monetary Management

Explore how AI enhances revenue management by improving licensing, compliance, and oversight processes.

  • Financial Market Licensing

    Documentation is summarized and verified, expediting the eligibility process for financial operators.

  • Financial Market Oversight

    Real-time market monitoring improves regulatory compliance and speeds up response times.

  • Tax Compliance

    AI helps tax inspectors identify inconsistencies in tax filings and prioritize investigations.

Economic Development

Discover how AI supports national economic development by enhancing policy design, translation services, and trade monitoring.

  • Economic Policy Simulator & Designer

    Economic data is computed in real-time, enabling more informed and timely policy decisions.

  • Economic Policy Navigator & Translation Service

    Complex policy language is simplified, making it more accessible for public and government stakeholders.

  • Proactive Monitoring of International Trade Agreements

    AI enhances monitoring of trade agreements to identify benefits and risks before agreements are finalized.

  • Economic Sovereignty & Survivability of National & Trade Supply Chains

    Supply chain vulnerabilities are mitigated, ensuring smoother operations during trade disruptions.

  • Intelligent Visa Processing for Strategic Skills & Competencies

    AI streamlines visa processes for high-value talent by verifying details and detecting misrepresentations.

  • Dynamic Digital Legislation & Regulatory Frameworks

    Legislation is dynamically updated to keep pace with emerging technologies and regulatory changes.

Public Security

Learn how AI enhances national security by addressing human trafficking, protecting critical infrastructure, and securing elections.

  • Countering Human Trafficking & Child Exploitation

    AI identifies individuals involved in trafficking by detecting suspicious communication patterns online.

  • Integrated Threat Management

    Security vulnerabilities are detected and resolved faster, improving overall protection.

  • Critical National Infrastructure Protection

    AI optimizes infrastructure protection by automating incident response and simulating cybersecurity threats.

  • Intelligent Evidence Management & Case Investigation

    AI provides predictive analysis for public safety by analyzing evidence, case data, and other factors.

  • Secure & Reliable Voting

    Election integrity is protected by detecting and preventing misinformation and malicious activities.

Discover how IDC can help with your AI transformation journey.

Retail

Explore how GenAI is transforming retail by optimizing product lifecycle, enhancing customer engagement, driving omnichannel marketing strategies, and improving operational efficiency.

Product Lifecycle, Sourcing & Fulfillment

Discover how AI-driven solutions optimize product design, streamline sourcing, and enhance fulfillment processes in retail.

  • Generative Design

    AI-driven product design quickly generates diverse variations using insights from sales, market trends, and more.

  • Sourcing Optimization & Auto-Negotiation

    Retailers gain new insights into supplier performance, enabling optimized sourcing and automated negotiations.

  • E2E Fulfillment Synchronization

    Fulfillment processes are streamlined by analyzing vast datasets, simplifying complex decision-making.

  • Advanced Multimodal Product Classification & Specifications

    Product specifications and assortments are automated across multimodal data, ensuring consistency in catalogs.

Omnichannel Experience & Commerce

Learn how generative AI personalizes customer experiences and streamlines omnichannel operations to meet evolving consumer expectations.

  • Personalized Omnichannel Search

    Customer experiences are enhanced with personalized search results tailored to behavior, preferences, and data.

  • Advanced Product Recommendations/Offer Management

    AI suggests products and personalized offerings by analyzing shopping history and customer profiles.

  • Intelligent Marketplace Management

    Product categorization and marketing content are automated, improving efficiency and search engine optimization.

  • Intelligent Retail Customer Support Chatbots

    Chatbots provide real-time support using retail-specific data, enabling scalable, intelligent customer interactions.

Omnichannel Marketing

Find out how AI enables smarter marketing strategies by automating content management, improving media planning, and refining product discovery.

  • Smart Product Information Management

    Product descriptions are updated and scaled automatically, ensuring consistent product information across channels.

  • Retail Media Planning

    AI-driven media planning enhances campaign performance by optimizing media buying and faster market entry.

  • Retail Conversational & Contextual Search/Product Discovery

    AI-driven search tools leverage natural language processing to enhance product discovery based on context.

  • Automated User-Generated Content Moderation

    User-generated content is validated for policy compliance, with violations flagged and managed automatically.

Merchandising & Planning

Uncover how AI revolutionizes retail merchandising and planning by automating pricing, optimizing store layouts, and enhancing inventory management.

  • Assortment/Range Planning

    Data from sales and social media is used to automate new product selection and optimize assortments.

  • Price/Promotions/Markdown Optimization

    AI optimizes seasonal promotions by automating product pricing and markdown strategies based on market trends.

  • Store Layout Simulation/Planning

    Store layouts are localized and automated using intelligent planograms, enhancing customer experience by store.

  • Store Allocations/Replenishment

    AI enhances store replenishment systems by automating inventory auditing and adjusting supply orders in real-time.

Experiential Operations

See how AI transforms in-store operations by improving employee training, preventing loss, and enhancing customer service through automation.

  • Associate In-Store Training & Community Development

    AI automates employee training, ensuring policy adherence and upskilling for better customer interactions.

  • Fraud & Loss Prevention Anomaly Detection

    Anomalies in store behavior are detected using AI, improving fraud prevention and loss reduction measures.

  • In-Store Associate Knowledge Base

    Employees gain faster access to relevant product and customer data through AI-driven knowledge bases.

  • Automated Receipt Checks

    Receipt checking is automated using computer vision and digital tools, improving accuracy and limiting shrink.

Discover how IDC can help with your AI transformation journey.

Smart Cities

Discover how AI is transforming urban environments by enhancing infrastructure, improving public services, and optimizing emergency management in smart cities.

Civic Engagement & Economic Development

Explore how AI is transforming civic engagement and economic development in smart cities, enabling better policy-making and public services.

  • Law & Policy Making

    Governments can use tools to efficiently draft and refine legislation by analyzing budget papers, academic studies, and department inputs. GenAI ensures that inconsistencies and gaps in existing policies are identified.

  • Combatting Mis/Disinformation

    Misinformation and disinformation can be automatically detected and countered using AI-driven tools, which help target malicious campaigns and protect the electoral process.

  • Community Sentiment Analysis

    Governments gain better insights into community sentiments with AI-powered analytics, leveraging data from direct citizen feedback, surveys, and social media to improve transportation and public services.

  • Next Generation Non-Emergency Services

    AI enhances non-emergency services by facilitating citizen complaint management, providing real-time interfaces like chatbots for swift communication, and supporting back-end analysis.

  • Public Communications

    Public communications are improved with AI tools that generate more accessible policy documents and schedules for public information campaigns, enabling better communication between departments.

Sustainable Planning & Infrastructure

Discover how generative AI is supporting sustainable infrastructure planning and design for cities around the world.

  • ESG & SDG Planning & Monitoring

    AI analyzes sustainability data, monitoring ESG compliance and progress toward global targets like the Sustainable Development Goals, ensuring cities meet their environmental objectives.

  • Interactive Urban Master Planning

    Urban planning is revolutionized by AI’s ability to create master plans, synthesize public sentiment data, and visualize future city layouts, streamlining development into 'living documents.'

  • Building & Infrastructure Project Planning & Design

    Infrastructure projects are more effectively managed using AI tools to support risk analysis, procurement, and sustainable project design, improving long-term project viability.

  • Smart Water & Energy

    AI optimizes water and energy system management, reducing resource wastage and enhancing resilience by leveraging unstructured data for predictive maintenance.

Public Health Services

Find out how AI is improving public health services, streamlining eligibility checks, and enhancing benefit management systems.

  • Eligibility Integrity & Assistance

    Eligibility services benefit from AI-driven processing, assisting with compliance checks, benefits programs, and prepopulation of forms to expedite service delivery.

  • Hyperpersonalized Benefits

    Custom AI-powered digital assistants help personalize benefits, translating services for recipients and recommending suitable programs for individuals.

  • Health Promotion & Predictive Disease Management

    AI helps reduce public health risks by analyzing health indicators and delivering targeted disease management information in a timely manner.

  • Composable Case Management

    Case workers leverage AI-driven automation to better manage benefits administration, summarize data, and recommend case handling improvements for smoother operations.

Emergency Management & Response

Learn how AI is helping cities respond more effectively to emergencies, improving preparedness and crisis response systems.

  • Emergency Preparedness Constituent Campaigns

    Preparedness campaigns are optimized through AI’s ability to predict community needs and personalize resource distribution, ensuring faster and more effective disaster management.

  • High Risk/Stakes Virtual Training (CBRN)

    AI-driven training improves emergency response skills for high-stakes scenarios like nuclear or biological events, offering controlled and simulated learning environments.

  • GEN-1-1

    Next-generation 911 services are enhanced with AI voice and video recognition, allowing faster dispatching and bridging language gaps for better emergency response.

  • Automated Public Alerts & Notifications

    Public alerts are made more efficient with AI tools that automatically send location-specific notifications, ensuring timely communication during emergencies.

  • Infrastructure Resilience Planning & Mitigation

    AI-powered models simulate natural disasters like earthquakes and optimize flood defenses, enhancing disaster preparedness and community safety.

Policing & Justice

See how AI is enhancing policing and justice systems, improving case management and law enforcement guidance.

  • Threat Management

    Government cybersecurity is improved through AI-driven threat analysis, which helps predict vulnerabilities and guide remediation actions.

  • Photo & Video Redaction

    AI automates the redaction of sensitive information from audio and video, safeguarding privacy while maintaining visual evidence integrity.

  • Intelligent Evidence Management & Case Investigation

    Evidence management becomes more accurate as AI tools assist with case investigation, identifying patterns in public safety data to help predict and address potential criminal activity.

  • Policing Governance Navigator

    AI streamlines law enforcement guidance by synthesizing legal documentation and offering real-time insights for quick decision-making in critical incidents.

Finance & Administration

Understand how AI is reshaping finance and administration functions in smart cities, from debt recovery to public procurement.

  • Property Tax Valuation Accuracy

    AI improves property tax valuation by analyzing complex data sets, ensuring regulatory compliance and fair tax assessments for residents.

  • Public Procurement

    Procurement processes are optimized using AI’s ability to monitor bids and analyze responses, ensuring cities comply with regulations and streamline purchasing decisions.

  • Ethical/Smarter Debt Recovery

    Debt recovery systems become more accurate with AI tools that ensure faster, fairer debt collection through better data transparency and analysis.

  • Permitting, Licensing & Inspections

    Licensing, inspection, and permit processes are expedited with AI-driven record keeping, ensuring compliance and reducing wait times for businesses.

  • Grants Application Management

    Grant application management is improved by AI tools that generate comprehensive reports and ensure equitable distribution of public funds based on strict compliance metrics.

Passenger Transportation & Transit

Explore how AI is transforming passenger transportation and transit, optimizing route planning and autonomous vehicle development.

  • Multi-Modal Journey Planning

    AI helps provide real-time route updates, delays, and alternative transportation options.

  • Autonomous Transit Vehicle Development

    GenAI accelerates testing and operations of autonomous vehicles, improving navigation and safety.

  • Dynamic Pricing Models

    AI can optimize dynamic pricing models for transportation services by analyzing data related to weather, traffic, and events. These insights allow cities to manage congestion, improve transportation efficiency, and maximize revenue for service providers.

  • Digital Twin Information Consolidation

    AI consolidates data to create digital twins, offering insights for improving traffic flow and transit systems.

Discover how IDC can help with your AI transformation journey.

Technology-Oriented Value Chains (TOVC)

Learn how generative AI is reshaping value chains by enhancing strategic sourcing, product integration, customer engagement, and ecosystem management.

Strategic Sourcing

Explore how AI-driven solutions optimize sourcing strategies, improve demand forecasting, and reduce procurement costs, while ensuring compliance with sustainability standards.

  • Generative Supply & Procurement

    Supplier selection is optimized based on performance and cost, ensuring better procurement decisions.

  • Demand Sensing & Prediction

    Demand patterns are analyzed in real-time, helping businesses predict and respond to market needs.

  • Cost Optimization

    Cost recommendations are provided by analyzing market data and trends, reducing procurement costs.

  • Scope 3 Impact Advisor

    Environmental impact is visualized, supporting compliance with sustainability standards.

Connected Customer

Learn how AI helps businesses deliver personalized customer experiences, optimize product configurations, and streamline supply chain planning, leading to higher customer satisfaction.

  • Requirements Collation & Analysis

    Customer requirements are gathered and analyzed, ensuring better alignment with past needs.

  • Personalized Product Configuration

    Product configurations are optimized during the CPQ (configure, price, quote) process, enhancing customer satisfaction.

  • Generative Supply Planning

    Supply planning is streamlined based on supplier performance, ensuring quicker and more accurate responses.

  • Quality & Compliance Verification

    Quality data is gathered and compliance is updated automatically, improving regulatory adherence.

Integrated Products & Services

Discover how AI enables companies to unlock new revenue streams, provide tailored software updates, and enhance customer experiences with smarter product and service integration.

  • Shared Data Monetization

    Data is analyzed across ecosystems, enabling businesses to uncover new revenue streams.

  • Software Advisor

    Software recommendations are provided, ensuring that updates are tailored to customer needs.

  • Generative Commerce Marketplaces

    Complementary products are suggested based on customer behavior, boosting sales within marketplaces.

  • Augmented Service Delivery

    Service providers can quickly access product data, improving customer service and response times.

Ecosystem Management

Explore how AI improves ecosystem collaboration, supports sustainability initiatives, and optimizes capital and resource allocation for better strategic outcomes.

  • Partner Initiative Design

    The ideal partner mix is suggested, improving collaboration across joint ventures.

  • ESG Advisor

    ESG compliance is supported by virtual assistants, helping businesses meet social and environmental standards.

  • Fair Value Sharing

    Value sharing is calculated in real-time, ensuring fair distribution of resources within the ecosystem.

  • Capital Optimization

    Ideas for capital optimization are generated, improving the allocation of human and financial resources.

Discover how IDC can help with your AI transformation journey.

Transportation & Logistics

Discover how AI is revolutionizing the transportation and logistics sector by optimizing procurement, streamlining operations, and ensuring compliance, all while enhancing service innovation and delivery performance.

Transportation Procurement

Find out how AI-driven solutions streamline the procurement process, optimize partnerships, and enhance contract negotiations for transportation providers.

  • New Partner Discovery, Optimal Fit

    Logistics service providers are identified more efficiently, ensuring they align with operational goals and organizational strategies.

  • Contract Optimization

    GenAI simplifies the negotiation process by analyzing and optimizing logistics contracts for better terms and faster agreements.

  • Service Expansion

    AI identifies growth opportunities by helping logistics providers expand their services and capabilities.

Delivery Performance

Explore how AI enhances delivery operations by improving risk management, performance monitoring, and customer interactions.

  • End-to-End Risk Assessment

    Real-time data monitoring helps identify and assess risks across the entire delivery network.

  • Performance Dashboarding

    Customized dashboards allow transportation teams to monitor and manage key performance metrics more effectively.

  • Virtual Shipment Assistant

    Virtual assistants handle shipment inquiries and support, improving customer interactions with automated responses.

Fleet Management/Asset Performance

Learn how AI helps transportation companies optimize asset utilization, enhance security, and drive efficiency across fleet operations.

  • Anomaly Detection for Asset Security

    Security breaches are detected by tracking asset movements in real time, preventing costly incidents.

  • Optimized Asset Deployment

    Deployment strategies are simulated and tested to maximize utilization and minimize risks.

  • Prescriptive Scheduling/Holistic Planning

    Dynamic scheduling takes into account delivery preferences and fleet performance to reduce delays.

  • Asset & Driver Summary Reports

    Reports generate insights into asset and driver performance, contributing to safety and efficiency improvements.

Value Added Services/Innovation

AI unlocks new opportunities for value added services by capturing customer insights, optimizing load planning, and automating damage detection processes.

  • Customer Driven Insights

    Capturing and analyzing customer feedback leads to better service delivery and satisfaction.

  • Load Planning & Optimization

    Load distribution is optimized in response to changing conditions and customer demands.

  • Damage Detection & Claims Processing

    The claims process is simplified by automating damage detection using IoT data.

Regulation & Compliance

Discover how AI helps transportation companies navigate complex regulatory requirements, ensuring safety, compliance, and sustainability through advanced reporting and monitoring tools.

  • Safety Reporting & Improvement

    Incident data is analyzed and reports are generated for better safety management and compliance.

  • Automated Sustainability Reporting

    Data collection from emissions and fuel usage is automated to streamline sustainability reporting.

  • Global Trade: Real-Time Compliance Monitoring

    Global trade regulations and compliance standards are monitored in real time, reducing the risk of violations.

  • Global Trade: Sanction & Restricted Party Screening

    Restricted party lists are scanned continuously to avoid compliance issues with international trade.

Discover how IDC can help with your AI transformation journey.

Utilities

Explore how GenAI is driving efficiency in utilities, from field services to customer engagement and operational optimization.

Field Services

Learn how GenAI improves field services by creating knowledge bases, supporting technicians remotely, and automating work summaries.

  • Knowledge Base Creation

    Generative AI helps create knowledge repositories that compile past maintenance procedures and best practices.

  • On-Site Technical Support

    Real-time remote support is enabled for field maintenance, ensuring timely restoration of assets and equipment.

  • Work Summarization

    Summarization of work carried out, materials used, and case categorization is automated, improving follow-up tasks.

Customer Experience/Engagement

Discover how GenAI enhances customer experience in utilities with chatbots, energy program recommendations, and improved service support.

  • Conversational Applications (e.g., Chatbots)

    Chatbots help customers navigate utilities, pay bills, and shop for appliances, all in a self-service manner.

  • Green Energy Program Recommendations

    AI analyzes energy usage data to recommend personalized energy efficiency programs and distributed energy solutions.

  • Support & Recommendations for Customer Service Agents

    AI provides customer service agents with key information to help resolve issues more quickly and efficiently.

Asset Management

Find out how GenAI optimizes infrastructure planning and supply chain management for efficient operations in utilities.

  • Integrated Resource Planning

    AI enables timely access to permits, compliance documents, and demand forecasts for energy infrastructure projects.

  • Inventory/Supply Chain Insights

    AI tracks inventory and equipment orders, leveraging procurement history and spare parts data for optimization.

Discover how IDC can help with your AI transformation journey.

Wholesale Distribution

Explore how GenAI is transforming wholesale distribution by enhancing rebate processes, optimizing services, and improving supply chain efficiency.

Rebates/Chargebacks

Learn how generative AI helps wholesale distributors maximize rebate effectiveness, resolve disputes, and improve pricing updates.

  • Rebate/Chargeback Effectiveness

    Distributors can identify missed rebate opportunities, improving rebate performance and profitability through GenAI analysis.

  • Dispute Resolution

    By maintaining open communication and ensuring accurate documentation, GenAI streamlines the dispute resolution process.

  • Pricing Updates

    Synchronizing the timing and exchange of information between distributors and partners becomes easier with GenAI, enhancing pricing updates.

Value Added Services

Discover how GenAI drives value added services in wholesale by optimizing sourcing strategies, service response, and product kits.

  • Sourcing Destination Optimization

    Predictive models for demand fluctuations, supplier performance, and market dynamics are created using GenAI, optimizing sourcing strategies.

  • Service Response

    Leveraging company data, customer service response times are improved, and overall service offerings are enhanced with GenAI.

  • Capabilities Match

    Distributor capabilities are evaluated more effectively with GenAI, helping match projects with core competencies for added value services.

  • Product Kitting Optimization

    Based on customer preferences and profitability, GenAI suggests optimized product kits, improving customer satisfaction.

SKU Profitability/Rationalization

Find out how AI enhances SKU profitability and rationalization through lifecycle management and optimized pricing strategies.

  • Service Lifecycle Management

    From initial design to eventual retirement, component lifecycle stages are optimized with GenAI analysis.

  • Pricing Optimization

    Optimal pricing strategies are created by analyzing competitor pricing, market conditions, and customer demand through GenAI.

Product Advisor/Recommendation Management

See how GenAI improves supplier recommendations and consolidates manual content for better decision-making in wholesale distribution.

  • Vendor Optimization

    Supplier recommendations are made by analyzing criteria such as quality, pricing, and delivery times using GenAI insights.

  • Manual(s) Consolidation

    Lengthy manuals are condensed into concise summaries with GenAI, making essential information more accessible to users.

Discover how IDC can help with your AI transformation journey.

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Unlock the latest in AI use cases, deployment best practices, spending guides and trackers through our Subscription Research Services and Custom Solutions, plus get access to our team of global analysts for guidance along the way. Wherever you are on your AI journey, IDC will help navigate your roadmap to AI Everywhere.

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International Data Group is committed to protecting the environment, the health and safety of our employees, and the community in which we conduct our business. It is our policy to seek continual improvement throughout our business operations to lessen our impact on the local and global environment. We are committed to environmental excellence, pollution prevention and to purchasing products that reduce the use of natural resources.

We fulfill this mission by a commitment to:

  • Encouraging all partners to share in our mission
  • Understanding environmental issues and sharing information with our partners
  • Recognizing that fiscal responsibility is essential to our environmental future
  • Instilling environmental responsibility as a corporate value
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