IDC Retail Insights Team

Simon Ellis

Group Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Michael Sek Pheng Yeo

Associate Research Director

Alex Holtz

Research Director, WW Media and Entertainment Digital Strategies

Ananda Chakravarty

Research VP, Retail Merchandising and Marketing Analytics Strategies

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies

Dorothy Creamer

Senior Research Manager, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Research Manager, IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Research Director, IDC Retail Insights

Margot Juros

Research Director, Retail Technology Strategies

Roberta Bigliani

Group Vice President, Head of Industry Insights, Future of Operations and Industry Ecosystems Executive Lead, IDC Europe

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

New Research


  • By:  Ananda Chakravarty Loading

    This IDC study is the first of its kind on the underlying services that support retailers building and creating a retail media network. The market is highly fragmented and new for most retailers.Focused on the retailer, this document covers...
  • By:  Jordan K. Speer Loading

    This IDC Market Presentation focuses on the drivers and focus for retailers when it comes to operationalizing sustainability in the supply chain.Operationalizing sustainability depends on many factors, including the ability to see and respo...
  • By:  Dorothy Creamer Loading

    This IDC TechBrief discusses the growth of capabilities in digital signage as it evolves into AI-empowered smart signage. Hospitality and travel operators are keenly focused on driving operational efficiencies while still delivering persona...
  • By:  Ornella Urso Loading

    This IDC Survey Spotlight draws on insights from the Global Consumer Sentiment Survey, 2024, and the FERS Survey, 2024, to highlight the transformative potential of GenAI across various facets of retail connectivity and network management, ...
  • By:  Leslie Hand Loading

    This IDC study provides an assessment of vendors providing professional services worldwide to retailers. The study discusses the criteria that are most important for companies to consider when selecting a services provider, as well as the s...
  • By: 

    • Filippo Battaini Loading
    • Ananda Chakravarty Loading
    • Leslie Hand Loading
    • Margot Juros Loading
    • Jordan K. Speer Loading
    • Ornella Urso Loading
    This IDC study helps retail decision makers identify and navigate the areas of the retail ecosystem that are being digitally transformed as retailers adopt new processes and technologies to underpin organizational change. This annual study ...
  • By: 

    • Cristiano Quattrini Loading
    • Filippo Battaini Loading
    This IDC Market Presentation provides an Industry Go-to-Market Handbook, which is designed to support technology vendors in building their industry-focused narratives and go-to-market strategies. It can be used to tailor marketing messaging...
  • By:  Filippo Battaini Loading

    This IDC Market Note explores the expansion and application of Just Walk Out technology beyond grocery stores to high-footfall venues like stadiums and semi-captive environments such as hospitals, highlighting its efficiency in streamlining...
  • By:  Margot Juros Loading

    This IDC TechBrief discusses secure access service edge (SASE) solutions and why it's the right time for retailers to consider implementing SASE or related cloud-based integrated security solutions. While the growing number of and sophistic...
  • By:  Leslie Hand Loading

    This IDC Perspective documents the journey retailers have made from omni-channel beginning in 2009 through digital transformation, AI, and mobile everywhere to the current pivot to AI/generative AI (GenAI), intelligent cloud/edge computing,...

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