target audience: TECH BUYER Publication date: Sep 2024 - Document type: IDC MarketScape - Doc Document number: # US51168224
IDC MarketScape: Worldwide Professional Services Providers for Retailers 2024 Vendor Assessment
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Abstract
This IDC study provides an assessment of vendors providing professional services worldwide to retailers. The study discusses the criteria that are most important for companies to consider when selecting a services provider, as well as the strengths, weaknesses, and differentiators among the covered vendors.
"Services providers become trusted partners for retailers looking to digitally transform their business, their IT systems, and their customer experience. Retailers form long-term relationships with their services providers and must carefully evaluate which vendors are both a cultural and a technological fit for the services needed," said Leslie Hand, group vice president, Retail and Financial Insights, IDC.