Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Jennifer Hamel Loading

    This IDC Survey Spotlight looks at expectations for the impact of AI on future spending on external services, through the lens of those organizations' current state of investment in GenAI.The findings are from IDC's Future Enterprise Resili...
  • By: 

    • Olga Yashkova Loading
    • Penny Madsen Loading
    This IDC Survey Spotlight is based on IDC's 2Q24 Cloud Pulse Survey results, which provide a global overview of cloud adoption and cloud trends representing senior IT managers and line-of-business representatives at companies consuming clou...
  • By: 

    • Gard Little Loading
    • Bill Latshaw Loading
    • Brian Wood
    • Peter Marston Loading
    • Leslie Rosenberg Loading
    • David Tapper Loading
    • Courtney Munroe Loading
    • Rob Brothers Loading
    • Elaina Stergiades Loading
    • Gina Smith, PhD Loading
    • Abhishek Mukherjee Loading
    • Mukesh Dialani Loading
    • Linus Lai Loading
    • Cathy Huang Loading
    This IDC Market Perspective addresses the impacts of AI and GenAI on IDC's services markets, allowing service providers to understand the opportunities and challenges in delivering services in the current environment."AI and generative AI w...
  • By:  Bjoern Stengel Loading

    This IDC Survey provides function-specific deep dives around circularity trends that shape organizations' demand for professional services and software supporting the creation of circular business models and operations, and their circularit...
  • By:  Bjoern Stengel Loading

    This IDC Survey provides organization size-specific deep dives around circularity trends that shape their demand for professional services and software supporting the creation of circular business models and operations and their circularity...
  • By:  Milan Kalal Loading

    This IDC Survey explores the economic outlook and 2024 IT budget expectations of end-user organizations. It compares the European and worldwide results of IDC's Future Enterprise Resilience and Spending Survey (FERS Survey), Wave 6, conduct...
  • By: 

    • Jasdeep Singh Loading
    • Dave McCarthy Loading
    This IDC Market Analysis Perspective (MAP) summarizes key demand and supply trends driving the public cloud infrastructure–as-a-service (IaaS) market. The MAP includes market forecast (2024–2028) and vendor share (2023) data, as well as sup...
  • By: 

    • Scott Tiazkun Loading
    • Craig Robinson Loading
    • Cathy Huang Loading
    • Philip D. Harris, CISSP, CCSK Loading
    • Yogesh Shivhare Loading
    This IDC Market Glance provides an overview of the professional security services provider landscape servicing the worldwide security market and outlines several leading market trends and challenges that are top of mind for consumers of sec...
  • By: 

    • Scott Tiazkun Loading
    • Craig Robinson Loading
    • Cathy Huang Loading
    • Philip D. Harris, CISSP, CCSK Loading
    • Yogesh Shivhare Loading
    This IDC Market Glance provides an overview of the managed security services provider landscape for the worldwide security market and outlines several leading market trends and challenges that are top of mind for consumers of managed securi...
  • By: 

    • Andrew Buss Loading
    • Luis Fernandes Loading
    • Jennifer Cooke Loading
    • Dave McCarthy Loading
    This IDC Market Perspective presents the framework by which IDC describes and forecasts the worldwide and European edge IT markets. This document is designed to establish a common understanding of the concepts of edge, core, and endpoints a...

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