Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Leslie Rosenberg Loading
    • Elaina Stergiades Loading
    This IDC study emphasizes the critical role of adoption stage in IT project life-cycle services. In today's economic climate, IT teams must maximize value from their IT investments, focusing on strategic technology areas like security, AI, ...
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    This IDC Survey Spotlight highlights how businesses start turning their attention toward AI this year. Every quarter IDC Cloud Pulse asks cloud buyers what their business is focused on — and usually the responses are business priorities (cu...
  • By: 

    • Ryan Caskey Loading
    • Penny Madsen Loading
    This IDC Survey Spotlight looks at recent IDC Cloud Pulse findings, which show that lines of business are increasingly becoming engaged in early cloud conversations.
  • By:  Jennifer Hamel Loading

    This IDC Market Glance provides an overview of the enterprise intelligence services market landscape. It describes the segments and structure of the market and provides an illustrative list of participating vendors.
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    This IDC Survey draws upon IDC's quarterly CloudPulse Survey data to look at how the global retail industry is impacted by technological and business change and how these impacts affect cloud buying behavior. It is designed as an aide for o...
  • By:  Peter Marston Loading

    This IDC Market Analysis Perspective provides a general overview of the worldwide intelligent application services. Industry factors that are examined include a look at modern application delivery services markets, as well as overall applic...
  • By: 

    • Rob Tiffany Loading
    • Natalya Yezhkova Loading
    • Rob Brothers Loading
    • Dave McCarthy Loading
    This IDC Market Analysis Perspective (MAP) analyzes the market landscape for dedicated cloud infrastructure (DCI) and dedicated cloud infrastructure as a service (DCIaaS). This MAP also includes market forecast and vendor share data, as wel...
  • By:  Jennifer Hamel Loading

    This IDC study represents a vendor assessment of the data modernization services market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the data moderniz...
  • By:  Jennifer Hamel Loading

    This IDC Market Analysis Perspective discusses the current state and future outlook of the worldwide enterprise intelligence services market. This document provides insights into the role services providers play in enabling organizations to...
  • By:  David Tapper Loading

    This IDC Market Presentation provides an executive summary of the worldwide findings for IDC's 2024 Managed Cloud View Survey. This survey involved polling more than 1,500 organizations, which included both IT and LOB respondents, across 6 ...

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