Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Penny Madsen Loading

    This IDC Market Presentation is an executive summary of IDC's 1Q24 Cloud Pulse Survey findings. The interest in AI means that business goals are now aligning with IT goals, and this is driving transformation across the business. But cloud b...
  • By:  Linus Lai Loading

    This IDC Survey shows a remarkable shift from cyber-focused resiliency to an acceleration of customer experience and digital product, services, and experience innovation. Enterprises now are prioritising innovation and speed as new technolo...
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    This IDC Survey Spotlight takes a look at the size of the skills challenge across the global cloud industry — a challenge that poses both risks and opportunities for the wider cloud market. Cloud buyers face a range of pressures in 2024, wi...
  • By:  Elaina Stergiades Loading

    These event proceedings were presented at the IDC Directions conferences in Boston and San Jose in March and April 2024.As technology innovations continue to accelerate, organizations are struggling to define, calculate, and track the value...
  • By:  Bjoern Stengel Loading

    These event proceedings were presented at the IDC Directions conferences in Boston and San Jose in March and April 2024.Artificial intelligence (AI) has a tremendous potential to accelerate organizations' sustainable transformation journeys...
  • By:  Gard Little Loading

    These event proceedings were presented at the IDC Directions conferences in Boston and San Jose in March and April 2024.IDC's new ServicesPath research program has uncovered an uncomfortable truth for many traditional service providers — th...
  • By:  Jennifer Hamel Loading

    These event proceedings were presented at the IDC Directions conferences in Boston and San Jose in March and April 2024.AI, particularly GenAI, is both a disruptor and a value driver for the services industry. The pervasiveness of embedded ...
  • By:  Leslie Rosenberg Loading

    These event proceedings were presented at the IDC Directions conferences in Boston and San Jose in March and April 2024.AI use cases are enticing to organizations as they offer the promise of accelerated business transformation. At the same...
  • By: 

    • Chris Barnard Loading
    • Len Padilla Loading
    • Leslie Rosenberg Loading
    Cisco announced a significant leadership change, appointing Gary Steele as the new head of global sales. As Cisco's President, Go-to-Market, he will lead "a unified organization across Cisco's sales, partner, and global marketing teams to a...
  • By: 

    • Chris Barnard Loading
    • Leslie Rosenberg Loading
    This IDC Market Note highlights the key messages delivered during the Huawei Analyst Summit (HAS) held in Shenzhen, China, April 17–19. Specifically, this IDC document discusses the continued evolution of Huawei's enterprise networking and ...

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