Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Rijo George Thomas Loading
    • Christian Fam
    • Linus Lai Loading
    • Pushkaraksh Shanbhag Loading
    This Market Note describes the top themes discussed by HCL Technologies’ (HCLTech) leadership and the impressions of several IDC analysts who participated in the event. HCLTech held its 2024 Analyst Day in Syndey on May 20, 2024 and present...
  • By: 

    • Vladimir Kroa Loading
    • Bjoern Stengel Loading
    This IDC Vendor Profile provides a detailed overview of AWS' sustainability strategy and operationalization practices in the context of IDC's ESG/Sustainability Framework.It examines the following areas:The vendor's energy efficiency strate...
  • By: 

    • Louisa Barker Loading
    • Amy Cravens Loading
    • Joe Dignan Loading
    • Sean Graham Loading
    • Katharina Grimme Loading
    • Vladimir Kroa Loading
    • Angela Salmeron Loading
    This IDC Market Note discusses Schneider Electric Global's Innovation Summit 2024 in Paris, which highlighted the company's strategic vision of "digital + electric = sustainability" and showcased advancements in automation, electrification,...
  • By: 

    • Milan Kalal Loading
    • Matthew Wilkins Loading
    • Jacqui Hendriks Loading
    This IDC Market Perspective includes insights from IDC's 2024 European Imaging, Printing, and Document Solutions Survey, which highlights the importance of extended IT-related services to print services customers and their actual adoption o...
  • By:  Nishant Bansal Loading

    Wipro reported its financial results for the first quarter of financial year 2024–2025 on July 19, 2024, with Wipro executives following the announcement with a conference call with financial analysts to comment on the earnings. Wipro repor...
  • By: 

    • David Tapper Loading
    • Peter Marston Loading
    • Courtney Munroe Loading
    • Jason Bremner Loading
    • Daniel Povis Loading
    • Francesca Ciarletta Loading
    • Ewa Zborowska Loading
    • Jonathan Tullett Loading
    • Pushkaraksh Shanbhag Loading
    • Satoshi Matsumoto Loading
    • Takuya Uemura Loading
    • Seiichiro Yoshii Loading
    • Sreenivas Duvvuri Venkata Loading
    This IDC study provides IDC's forecast and spending for the worldwide managed cloud services (MCS) market across eight major regions for the 2024–2028 forecast period. IDC views managed cloud services as an extraction view of IDC's technolo...
  • By:  Cathy Huang Loading

    This IDC Survey is the second deep dive into the cybersecurity consulting services and discusses key findings on total contract value, staffing model, cybersecurity architecture assessment services, and interest of leveraging GenAI to enhan...
  • By:  David Tapper Loading

    This IDC study highlights how the landscape of IT outsourcers and managed service providers (SPs) is evolving as players are utilizing different strategies to either maintain leadership or climb the ranks to become a leader in this changing...
  • By:  Nishant Bansal Loading

    Infosys reported its financial results for the first quarter of FY 2024–25 on July 18, 2024, with Infosys executives following the announcement with a conference call with financial analysts to comment on the earnings. Infosys reported a re...
  • By:  Nishant Bansal Loading

    HCLTech reported its financial results for the first quarter of financial year 2024–2025 on July 12, 2024, with HCLTech executives following the announcement with a conference call with financial analysts to comment on the earnings. HCLTech...

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