Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following two questions posed to 803 respondents and firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2024 Worldwide Managed Services Survey...
  • By: 

    • Christopher Kissel Loading
    • Michelle Abraham Loading
    • Frank Dickson Loading
    • Cathy Huang Loading
    • Craig Robinson Loading
    • Jennifer Glenn Loading
    • Monika Soltysik Loading
    This IDC Market Perspective addresses the integration of generative AI (GenAI) in cybersecurity analytics and highlights the transformative potential and challenges it brings. It discusses the concerns of trust, data handling, and the need ...
  • By:  Bjoern Stengel Loading

    This IDC Survey features maturity segmentations based on IT buyers' AI adoption levels and sustainable transformation efforts. Segmenting responses by maturity levels helps IT product and services vendors develop strategies that resonate wi...
  • By: 

    • Rob Tiffany Loading
    • Dave McCarthy Loading
    Dell and Nutanix accelerate the adoption of hyperconverged infrastructure with a turnkey appliance that simplifies the sales process to a single transaction handled by Dell. In addition, the two are working to deliver an independently scala...
  • By:  David Tapper Loading

    This IDC Market Perspective provides insight into buyer expectations of the value of AI when used with managed services for infrastructure technologies (e.g., compute, storage, network, endpoint) along with critical challenges. This documen...
  • By: 

    • Philip Bues Loading
    • Mukesh Dialani Loading
    • Jennifer Hamel Loading
    • Nimita Limaye Loading
    • Peter Marston Loading
    • David Tapper Loading
    • Gard Little Loading
    This IDC Perspective lists the key takeaways from several analysts who attended Cognizant's worldwide analyst meeting in New York City, held May 21–22, 2024."Cognizant showed IDC how it is focusing on growth, simplifying operations, and str...
  • By: 

    • Rijo George Thomas Loading
    • Christian Fam
    • Linus Lai Loading
    • Pushkaraksh Shanbhag Loading
    This Market Note describes the top themes discussed by HCL Technologies’ (HCLTech) leadership and the impressions of several IDC analysts who participated in the event. HCLTech held its 2024 Analyst Day in Syndey on May 20, 2024 and present...
  • By:  David Tapper Loading

    This IDC Market Presentation is Part 1, out of a two-part series of presentations, which provides detailed views of the survey findings from IDC's Managed Cloud View 2024 Survey in graphical form involving managed multicloud services. This ...
  • By:  David Tapper Loading

    This IDC Market Presentation is Part 2, out of a two-part series of presentations, which provides detailed views of the survey findings from IDC's Managed Cloud View 2024 Survey in graphical form involving managed cloud services. This world...
  • By:  David Tapper Loading

    This IDC Pivot Table presents the resulting data generated from IDC's 2024 Worldwide Managed Cloud View Survey as a set of banner tables in an excel file format. This worldwide survey involved polling 1,514 organizations, which included bot...

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