target audience: TECH SUPPLIER Publication date: Jan 2024 - Document type: Pivot Table - Doc Document number: # US51741724
Services Path 2023: Vendor Ratings Banner Books for Technology-Oriented Service Categories
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Abstract
These IDC Pivot Table banner books include vendor ratings data for IDC's Services Path 2023 program for seven technology-oriented service categories, namely application testing/digital assurance/quality engineering services, digital business transformation professional services, digital engineering and operational technology (DEOT) services, employee experience (EX) management services, enterprise intelligence services, IT consulting and systems integration services, and managed cloud services.
IDC's Services Path 2023 program provides comprehensive data and guidance on the mind and journey of services buyers. Coverage includes adoption; budgeting trends; purchasing preferences and attitudes; pricing and contract options; friction points related to selection, contracting, and managing delivery; and detailed customer satisfaction ratings for vendors. The program also examines what buyers are seeking from the "service company of the future" and where and how service providers must change to meet customers' future needs.