target audience: TECH SUPPLIER Publication date: Oct 2023 - Document type: Pivot Table - Doc Document number: # US51294123
Services Path 2023: Business-Oriented Service Categories Banner Books
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Abstract
This IDC Pivot Table banner book includes data for IDC's Services Path 2023 program for the eight business-oriented service categories of business consulting services; customer care business process services; customer experience services (business oriented); enterprise intelligence services (business oriented); environmental, social, and governance (ESG) business services; HR and talent management outsourcing services; procurement business process services; and talent acquisition outsourcing services.
IDC's Services Path 2023 program provides comprehensive data and guidance on the mind and journey of services buyers. Coverage includes adoption; budgeting trends; purchasing preferences and attitudes; pricing and contract options; friction points related to selection, contracting, and managing delivery; and detailed customer satisfaction ratings for vendors. The program also examines what buyers are seeking from the "service company of the future" and where and how service providers must change to meet customers' future needs.