target audience: TECH SUPPLIER Publication date: Oct 2023 - Document type: Pivot Table - Doc Document number: # US51293923
Services Path 2023: Technology-Oriented Service Categories Banner Books
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Abstract
This IDC Pivot Table banner book includes data for IDC's Services Path 2023 program for the eight technology-oriented service categories, including application testing/digital assurance/quality engineering services, customer experience services, digital business transformation professional services, digital engineering and operational technology (DEOT) services, employee experience (EX) management services, enterprise intelligence services (technology oriented), IT consulting and systems integration services, and managed cloud services.
IDC's Services Path 2023 program provides comprehensive data and guidance on the mind and journey of services buyers. Coverage includes adoption; budgeting trends; purchasing preferences and attitudes; pricing and contract options; friction points related to selection, contracting, and managing delivery; and detailed customer satisfaction ratings for vendors. The program also examines what buyers are seeking from the "service company of the future" and where and how service providers must change to meet customer's future needs.