Software as a Service Team

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Estelle Quek

Senior Research Manager

Eric Newmark

Group Vice President & General Manager of IDC’s SaaS, Enterprise Software, and Worldwide Services Division

Frank Della Rosa

Research Vice President, SaaS, Business Platforms, and Industry Cloud

Ashish Nadkarni

Group Vice President and General Manager, Worldwide Infrastructure Research

New Research


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    • Andrew Buss Loading
    • Ashish Nadkarni Loading
    • Matthew Eastwood Loading
    • Mohamed Hefny Loading
    This IDC Market Perspective focuses on the key announcements made at the AMD Advancing AI 2024 event, held October 10, 2024, in San Francisco, where AMD showcased its latest advances in compute and networking optimized specifically for arti...
  • By:  Frank Della Rosa Loading

    This IDC Market Presentation examines the proliferation of digital business platforms. The expanding value of digital business platforms is driven by organizations' need to adapt to rapidly evolving market dynamics and emerging technologies...
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    • Lynne Dunbrack Loading
    • Sam Abadir Loading
    • Nadia Ballard Loading
    • Ananda Chakravarty Loading
    • Frank Della Rosa Loading
    • Simon Ellis Loading
    • Jeffrey Hojlo Loading
    • Margot Juros Loading
    • Nimita Limaye Loading
    • John Snow Loading
    This IDC Perspective highlights Microsoft's Industry Analyst Event that the company hosted on October 2, 2024, which showcased innovative AI use cases across healthcare, manufacturing, and retail. Key highlights included AI-driven productiv...
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    • Penny Madsen Loading
    • Ryan Caskey Loading
    This IDC Survey Spotlight highlights the importance of virtual machines and containers for future cloud deployments. IDC uses Cloud Pulse quarterly survey data to investigate the growing use of virtual machines, which remain an important co...
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    • Natalya Yezhkova Loading
    • Penny Madsen Loading
    • Chris Drake Loading
    • Leon Kao Loading
    This IDC Vendor Profile discusses IEIT SYSTEMS' focus on full-stack innovation, data, and industry collaboration. Rapid growth of AI use cases drives strong demand for new AI models and AI-infused applications. This puts additional pressure...
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    • Abhishek Kumar Loading
    • Estelle Quek Loading
    This IDC Perspective highlights the critical need for organizations to transform their workforce operations to achieve better value and outcomes, both internally and for customers in this digital-first world of AI everywhere. It features an...
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    • Eric Newmark Loading
    • Nadia Ballard Loading
    • Aly Pinder Loading
    • Douglas Hayward Loading
    • Mickey North Rizza Loading
    This IDC Tech Buyer Presentation provides an overview of the results from IDC's 2024 CX CSAT Awards.This award program recognizes the leading CX vendors in each customer experience market, across 13 markets, who receive the highest customer...
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    • Dave McCarthy Loading
    • Carla Arend Loading
    • Rob Brothers Loading
    • Philip Bues Loading
    • Daphne Chung Loading
    • Jennifer Cooke Loading
    • Phil Goodwin Loading
    • Natalya Yezhkova Loading
    • Penny Madsen Loading
    • Adam Reeves Loading
    • Taranvir Singh Loading
    • Jasdeep Singh Loading
    • Kuba Stolarski Loading
    • Rob Tiffany Loading
    • Rick Villars Loading
    • Rahiel Nasir Loading
    This IDC study discusses the top 10 predictions for the cloud market for 2025."The convergence of cloud and artificial intelligence is ushering in a new era of business innovation," said Dave McCarthy, research vice president, Cloud and Edg...
  • By: 

    • Heather West, PhD Loading
    • Natalya Yezhkova Loading
    • Peter Rutten Loading
    • Ashish Nadkarni Loading
    • Jennifer Cooke Loading
    • Phil Goodwin Loading
    • Shahin Hashim Loading
    • Madhumitha Sathish Loading
    • Carol Sliwa Loading
    • Zhenshan Zhong Loading
    • Thomas Zhou Loading
    • Sean Graham Loading
    • Kuba Stolarski Loading
    The IDC study provides the 2025 top 10 predictions for the worldwide performance-intensive computing market."IDC anticipates that organizations will need to invest in advanced infrastructure and expertise within the next five years to fully...
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    • Rick Villars Loading
    • Sandra Ng Loading
    • Jennifer Hamel Loading
    • Penny Madsen Loading
    • Dr. Chris Marshall Loading
    • Lynne Schneider Loading
    • Shari Lava Loading
    • Sean Graham Loading
    • Amy Loomis, Ph.D. Loading
    • Jennifer Cooke Loading
    The IDC study provides IDC's top 10 predictions for the IT industry in 2025 and beyond. "Three key themes will dominate IT industry developments in the coming year: reinvention through the introduction of AI agents; renovation in data, infr...

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