Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Nishant Bansal Loading

    This IDC Market Perspective provides an overview of financial metrics that matter for the services industry. As the saying goes "What gets measured, gets managed." Choosing the right set of metrics can bridge the gap between framing the cor...
  • By: 

    • Mary Johnston Turner Loading
    • Matthew Eastwood Loading
    • Stephen Elliot Loading
    • Rohit Mehra Loading
    • Ashish Nadkarni Loading
    • Susan G. Middleton
    • Vijay Bhagavath
    • Andrew Buss Loading
    • Jennifer Cooke Loading
    • Pietro Delai Loading
    • Phil Goodwin Loading
    • Sean Graham Loading
    • Lara Greden Loading
    • Shahin Hashim Loading
    • Yukihisa Hode Loading
    • Kuba Stolarski Loading
    • Mark Leary Loading
    • Penny Madsen Loading
    • Dave McCarthy Loading
    • Jeff Newton Loading
    • Dave Pearson Loading
    • Max Pepper Loading
    • Simon Piff Loading
    • Peter Rutten Loading
    • Madhumitha Sathish Loading
    • Carol Sliwa Loading
    • Natalya Yezhkova Loading
    • Archana Venkatraman Loading
    • Rick Villars Loading
    • Heather West, PhD Loading
    • Jevin Jensen Loading
    This IDC Perspective discusses IDC's Future of Digital Infrastructure framework, updated for 2024, that provides enterprise decision-makers with an updated view on how emerging innovations and disruptions across the digital infrastructure l...
  • By: 

    • Nishant Bansal Loading
    • Jason Bremner Loading
    This IDC Market Perspective provides an overview of client metrics that matter for the services industry. As the saying goes "Customer's perception is your organization's reality." Choosing the right set of metrics can bridge the gap betwee...
  • By:  Nishant Bansal Loading

    This IDC Market Perspective provides an overview of employee metrics that matter for the services industry. As the saying goes "Happy employee leads to happy customers, which translates to happy organization." Choosing the right set of metr...
  • By: 

    • Jennifer Hamel Loading
    • Bill Latshaw Loading
    • Peter Marston Loading
    • Courtney Munroe Loading
    This IDC Perspective outlines IDC's point of view on how artificial intelligence (AI) is transforming the services industry. The document draws upon analyst insights across multiple services markets, as well as buyer survey research around ...
  • By:  Leslie Rosenberg Loading

    This IDC Survey Spotlight highlights data from IDC's Worldwide Network Consulting End-User Survey of 500 senior network decision-makers regarding their attitudes and expectations for use of network consulting services currently and in the n...
  • By:  Penny Madsen Loading

    This IDC Market Presentation is an executive summary of IDC's 4Q23 Cloud Pulse Survey findings. Cloud buyers are currently facing unprecedented challenges, from transforming environments to cater to new demands including those from generati...
  • By:  Penny Madsen Loading

    This IDC Market Presentation takes data from IDC's recent Cloud Pulse Survey findings to address the current requirements of cloud buyers across China, what platforms are favored, what challenges they face, where they choose to receive thei...
  • By: 

    • Vijay Bhagavath
    • Franco Chiam Loading
    • Dave McCarthy Loading
    • Shane Rau
    This IDC Perspective uses considerations for selecting private AI and public AI infrastructure as a framework to build awareness of what is coming in AI-ready infrastructure."Expect AI infrastructure deployments to reach a critical phase in...
  • By: 

    • Milan Kalal Loading
    • Matthew Wilkins Loading
    This IDC Survey presentation provides key insights from IDC’s 2023 European IT Services Survey, conducted in August and September 2023. Some 700 organizations across 14 European countries were polled.The goals of the research included:Acqui...

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