Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Leslie Rosenberg Loading

    Dell made three AI-related services portfolio announcements for PCs in conjunction with its presence at Mobile World Congress (MWC) in Barcelona, Spain, February 26–29, 2024. The services include ProSupport for PCs, Digital Employee Profess...
  • By: 

    • Chris Barnard Loading
    • Leslie Rosenberg Loading
    This IDC Link looks at the Cisco leadership changes announced this week, with most of the emphasis in this document on the Cisco Customer Experience side, since coverage of that organization is part of the remit of IDC's worldwide and Europ...
  • By: 

    • Jeffrey Hojlo Loading
    • Bjoern Stengel Loading
    • Dan Versace Loading
    This IDC Web Conference delves into the intricate web of partnerships and alliances that drive environmental sustainability and social governance objectives across industries. Our expert IDC analysts will guide you through the latest resear...
  • By: 

    • Chris Kanaracus
    • Penny Madsen Loading
    • Dave McCarthy Loading
    • Jasdeep Singh Loading
    AWS will now waive egress fees for customers who wish to move their data out of the hyperscaler’s platform to another provider or an on-premises site. The move addresses longstanding customer dissatisfaction with egress fees, as well as gui...
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 1,500 respondents and firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2023 Worldwide Managed Cloud View Survey:...
  • By: 

    • Jennifer Cooke Loading
    • Dave McCarthy Loading
    • Ryan Caskey Loading
    This IDC Market Presentation showcases survey findings from IDC's 2024 Edge View publication that is intended to aid technology organizations, hardware vendors, software developers, services suppliers, and investors in better understanding ...
  • By: 

    • Jennifer Cooke Loading
    • Dave McCarthy Loading
    • Ryan Caskey Loading
    This IDC Pivot Table banner book provides the abbreviated worldwide data for IDC's 2024 Edge View publication that is intended to aid technology organizations, hardware vendors, software developers, services suppliers, and investors in bett...
  • By: 

    • Leslie Rosenberg Loading
    • Rob Brothers Loading
    IBM Technology Life Cycle Services announced an expansion of its enterprise networking offers, with the addition of professional services capabilities. Its first offer is aligned to Cisco networking solutions.
  • By: 

    • Cathy Huang Loading
    • Michelle Abraham Loading
    This IDC Market Note explains the value of the partnership between IBM Consulting and Palo Alto Networks and what it means to the market.“Essentially, this partnership reflects customer demands as well as IBM’s commitment to the notion of ‘...
  • By: 

    • Rahiel Nasir Loading
    • Dave McCarthy Loading
    This IDC Survey Spotlight looks at what public cloud infrastructure-as-a-service (IaaS) users around the world identify as their main challenges when it comes to digital sovereignty.While the vast majority of organizations consider digital ...

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