Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Jasdeep Singh Loading
    • Penny Madsen Loading
    This IDC Survey Spotlight draws upon IDC's 3Q23 CloudPulse Survey data, which highlights the skills requirements and challenges of organizations using infrastructure as a service (IaaS) or other cloud models. It also explores the primary ro...
  • By: 

    • Cathy Huang Loading
    • Craig Robinson Loading
    • Scott Tiazkun Loading
    This IDC Market Perspective provides an analysis of key themes and vendor announcements from the RSA Conference 2024. The conference underscored the pervasive influence of generative AI (GenAI) across the cybersecurity landscape, marking it...
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    This IDC Survey draws upon IDC's CloudPulse Survey results that provide an indication of how banks are adopting cloud and what conversations they will want to have with vendors and service providers as they look to deploy in the cloud and t...
  • By:  Jennifer Hamel Loading

    This IDC Survey examines the adoption intentions and sentiment of buyers of enterprise intelligence services, with a specific focus on generative AI (GenAI). It includes data taken from respondents' answers to questions about a range of iss...
  • By: 

    • Gard Little Loading
    • Andrea Siviero Loading
    • Amy Loomis, Ph.D. Loading
    • Jennifer Hamel Loading
    • Mukesh Dialani Loading
    • Bill Latshaw Loading
    • Jason Bremner Loading
    This IDC Market Perspective describes three plausible scenarios for what the IT services industry might look like in 2030. Service providers can use these scenarios as input to their strategic planning, competitive analysis, and investment ...
  • By: 

    • Milan Kalal Loading
    • Matthew Wilkins Loading
    This IDC Market Forecast provides an analysis of the services market in Central and Eastern Europe (CEE) and Western Europe (WE) in 2023 and forecasts expenditure through 2028. It is based on IDC's Semiannual Services Tracker, which was upd...
  • By:  Penny Madsen Loading

    IDC Innovators are emerging vendors with revenue of less than $100 million that have demonstrated success in either a growing technology segment or an innovative new technology approach — or both. This IDC Innovators study offers insights f...
  • By: 

    • Ahmad Latif Ali Loading
    • Bill Latshaw Loading
    • Brian Wood
    • Jason Bremner Loading
    • Jennifer Hamel Loading
    • Linus Lai Loading
    • Mukesh Dialani Loading
    • Gard Little Loading
    This IDC Perspective lists the key takeaways from several analysts who attended EY's first worldwide analyst meeting in five years in San Francisco, April 15–16, all focused on the topic of rethinking EY. The meeting included a site visit t...
  • By: 

    • Rijo George Thomas Loading
    • Pushkaraksh Shanbhag Loading
    • Linus Lai Loading
    • Sakshi Grover Loading
    This IDC Market Note describes the top themes discussed by PricewaterhouseCoopers's (PwC) leadership during the 2024 Analyst Day in Gurugram, May 9, 2024 and the impressions of IDC analysts who participated in the event."With eyes on India ...
  • By: 

    • Vladimir Kroa Loading
    • Lara Greden Loading
    • Amy Cravens Loading
    • Dan Versace Loading
    • Curtis Price Loading
    This IDC Vendor Profile provides a detailed overview of Dell Technologies' environmental, social, and governance strategy within the context of IDC's ESG/sustainability framework. It examines three areas:The vendor's internal ESG/sustainabi...

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