target audience: TECH SUPPLIER Publication date: Aug 2023 - Document type: Market Perspective - Doc Document number: # EUR151056723
CCaaS and CPaaS: Coexistence and Convergence
Table of Contents
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Executive Snapshot
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Figure: Executive Snapshot: CCaaS and CPaaS — Coexistence and Convergence
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New Market Developments and Dynamics
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CX Is Key for Brand Success
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Technology to Support CX in the Modern Context
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CCaaS and CPaaS Are Complementary in Driving Enhanced CX
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Differences Between CCaaS and CPaaS
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CCaaS Focuses on the Synergy of a Unified Platform
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CPaaS Extends Market Reach with Simplicity of Deployment and Use Cases
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Lines Are Blurring as Convergence in the Engagement-as-a-Service Ecosystem Continues
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Mutual and Individual Benefits
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Value Chain Impact
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Going Forward
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Advice for Technology and communication Services Providers
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Learn More
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Related Research
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Synopsis
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