target audience: TECH SUPPLIER Publication date: Jun 2024 - Document type: Market Share - Doc Document number: # US52322824
Worldwide Contact Center Applications Software Market Shares, 2023: It's a Cloud World
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Abstract
This IDC study presents the worldwide contact center applications software market size and 2023 revenue market shares by vendor.
"The market year 2023 was the year that began the 'race to embrace' generative AI technology among suppliers. GenAI enhancements abound," said Mary Wardley, program vice president, Customer Service and Contact Center at IDC. "However, end-user organizations are following with caution and evaluating internal use cases to find the right fit."