target audience: TECH BUYER Publication date: Dec 2024 - Document type: IDC MarketScape - Doc Document number: # US51813224
IDC MarketScape: Worldwide IT Service Management Software 2024 Vendor Assessment
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Abstract
This IDC study presents a vendor assessment of the worldwide IT service management software market through the IDC MarketScape model.
“The IT service management software market continues to evolve to help organizations enable digital transformation, efficiency, and employee experience, often facilitated by automation and AI,” said Snow Tempest, research manager, IT Service Management at IDC. “Companies should consider their work culture, technology needs, and future plans when selecting ITSM solutions.”