target audience: TECH BUYER Publication date: Dec 2023 - Document type: IDC Perspective - Doc Document number: # US51464523
Oracle CloudWorld 2023: Delivering Customer Success Takes Center Stage
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Abstract
This IDC Perspective highlights the focus on customer success services at Oracle CloudWorld 2023.
"With most enterprises struggling to complete 100% of digital projects, CIOs and business managers are relying on technology providers to help manage the transition to running a digital business," said Elaina Stergiades, research director, Software Success and Support at IDC. "Providers such as Oracle continue to invest in improving and expanding their customer success capabilities to help make sure organizations can realize the full value of critical IT investments."