target audience: TECH BUYER Publication date: Mar 2021 - Document type: IDC PlanScape - Doc Document number: # US47354821
IDC PlanScape: Conversational Artificial Intelligence
Content
List of Figures
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC study provides business and technology leaders with a business case and plan for implementing conversational artificial intelligence (conversational AI or CAI) for their organization. It defines conversational AI and why it is a critical technology for businesses today, identifies key stakeholders, and walks readers through how to set up a project for success using several real-life examples.
"Recent improvements in various fields of AI, particularly those concerned with understanding and producing natural human language, have expanded the capabilities of what IDC considers second-generation conversational AI," said Hayley Sutherland, senior research analyst, Conversational Artificial Intelligence, IDC. "As digital and contactless experiences become more pervasive, organizations should consider employing this technology to scale operations, reduce costs, increase sales, and better understand their customers."