Alison Close
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This IDC Link reviews Concentrix's announcement to combine with Webhelp by the end of 2023. This move will diversify the client list, help expand into new and attractive locations, and expand the breadth of niche services and digital capabi...
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This IDC study represents a vendor assessment of providers offering analytics and AI business process services for procurement through the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that ...
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This IDC Survey Spotlight examines how global enterprises plan to use digital technologies for supplier relationship management over the next one to three years. This includes using technology to enable a real-time view of the supplier base...
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This IDC Survey Spotlight provides data on the share (%) of global organizations' total agent workforce that are gig agents, whether outsourced or in-house. This IDC Survey Spotlight is based on data from IDC's 2023 Worldwide Customer Care ...
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Business Process Services' Partner Ecosystems
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Generative AI in Finance and Accounting Business Process Services: Use Cases, Benefits, and Service Provider Investments
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Market Analysis Perspective: Worldwide Business Process Services, 2024
More results for Planned Research