target audience: TECH SUPPLIER Publication date: Sep 2024 - Document type: Market Presentation - Doc Document number: # EUR152578924
CX in Manufacturing: Key Findings from IDC's 2024 Manufacturing Industry Core Survey
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Abstract
This IDC Market Presentation analyzes perspectives from the manufacturing industry on the key drivers, use cases, and challenges related to organizations' customer experience (CX) and digital commerce initiatives. The report is based on data from IDC's Manufacturing Industry Core Survey, which was conducted in July 2024.