target audience: TECH SUPPLIER Publication date: Aug 2024 - Document type: IDC Survey Spotlight - Doc Document number: # EUR152506524
What Are Manufacturers' Main Criteria in Selecting a CX Solution Provider?
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Abstract
This IDC Survey Spotlight outlines the main selection criteria of manufacturers when choosing a technology vendor for their customer-experience (CX)-related initiatives. It contains data from IDC's Manufacturing Industry Core Survey published in July 2024.