target audience: TECH SUPPLIER Publication date: Nov 2024 - Document type: IDC Survey - Doc Document number: # EUR151654824
European Enterprise Communications and Collaboration Survey, 2024: Attitudes Toward Unified Communications Solutions
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Abstract
This IDC Survey summarizes key trends around unified communications and collaboration (UC&C), based on IDC's 2024 European Enterprise Communications and Collaboration Survey (ECCS). It looks at end-user preferences for on-prem and cloud-based UC and highlights the benefits of UCaaS and collaboration tools.
IDC's annual ECCS is a must-have for network and services vendors. It provides insights into the priorities and strategic intentions of network executives, offering guidance for vendors' strategy planning and market positioning. The survey covers a topics such as WAN, hybrid networks, network infrastructure, software-defined networking (SDN), cloud, unified communications, video, contact centers, data and voice services, network life-cycle services, provider selection criteria and preferences, and trends in the telecommunications sector.
Results are provided for 16 European countries (Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Romania, Spain, Sweden, Switzerland, and the U.K.), 11 verticals (finance; manufacturing; resources and construction; media and entertainment; professional services; transportation and logistics; energy; retail, wholesale, and hospitality; government; education, and healthcare and life sciences), and eight business-size segments (50–99 employees; 100–249 employees; 250–499 employees; 500–999 employees; 1,000–2,499 employees; 2,500 to 4,999 employees; 5,000 to 9,999 employees; and 10,000+ employees).