target audience: TECH SUPPLIER Publication date: Jun 2023 - Document type: Market Note - Doc Document number: # EUR150856123
ServiceNow Knowledge 2023: "The Exponential Enterprise" — An IDC EMEA Analysis and Deep Dive
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Abstract
This IDC Market Note analyzes the major announcements that were made at ServiceNow Knowledge 2023 and discusses key topics that took center stage, with a deep dive on EMEA-specific company strategy.
"The link between the ServiceNow Platform and the upcoming 'Intelligence Revolution' is a key takeaway from Knowledge 2023, together with ServiceNow EMEA's focus on C-suite narrative, industries, and partners," said Andrea Siviero, research director, MacroTech, Digital Business, and Future of Work. "In recent years, ServiceNow has placed increasing emphasis on the value of the Now Platform, and with the advances showcased at Knowledge 2023, the company is showing that it is serious about being a top-tier enterprise automation platform provider," said Neil Ward-Dutton, VP for AI, Automation, and Analytics, IDC Europe.