Artificial Intelligence and Automation Team
New Research
This IDC Market Presentation explains how global business services (GBS) organizations have evolved from shared services centers and how the next phase of their development represents an opportunity for software vendors. GBS organizations h...
This IDC Perspective examines UltimateSuite's task mining software. UltimateSuite is a privately held provider of task mining software. Its focus is helping organizations identify task automation opportunities to improve overall performance...
IDC's latest Quarterly Mining Innovation Update continues to explore the latest developments in the mining industry and covers technology developments, examples of excellence, mergers/acquisitions/partnerships of note, and sustainability in...
IBM's earning release for 1Q23 reported revenue of $14.3 billion (+4% y/y @ constant currency, flat y/y as reported) — the balance of this document will use constant currency growth unless otherwise noted. Free cash flow for the quarter was...
Vendors continue to express interest in the distribution channel. Especially, cloud platform vendors are interested in securing cloud commits that enhance their value and attract third-party intellectual property (IP) that complements their...
This IDC Survey Spotlight examines and explains key differences between the views of IT and line-of-business (LOB) leaders from European organizations with respect to challenges in delivering business automation projects.
After powering through what may have been the company's post-pandemic low point for growth in FY 2Q23, Microsoft's FY 3Q23 results show improved performance that seem to be increasingly aligning with next-generation business opportunities f...
This IDC Survey Spotlight examines edge infrastructure spending and new edge use case deployment plans. This document contains data from IDC's EdgeView Survey, a multiregion survey of 1,500 respondents fielded in January 2023."New edge use ...
This IDC Survey Spotlight looks at how organizations currently approach data ethics (responsible use of data) for artificial intelligence and machine learning (AI/ML) and discusses the resulting opportunities for services vendors. The findi...
This IDC Survey Spotlight looks at the business areas in which organizations expect generative AI could have the most impact in the next 18 months and discusses the resulting opportunities for services vendors. The findings are from IDC's F...
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